Client Advisor

vor 4 Monaten

Gstaad, Schweiz Maison Valentino Vollzeit

**Location**:
Gstaad, CH
ID: 9902
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
**Objectives**:
Contribute to the store’s business through excellent clienteling and the achievement of KPI targets (conversion rate, cross-selling, AVT, upselling, strategic zoning).

**Responsibilities**:
**Client Relations**:
Manage the client experience within the boutique.
Create desire and emotional engagement with customers.
Engage loyal and potential clients according to a weekly plan defined by store management.
Deliver an impeccable luxury service throughout the entire customer journey (pre-sale, welcoming, understanding the client, product presentation, closing, and follow-up).
Focus on client development, retention, and recruitment of new potential clients.
Maximize all sales opportunities including walk-ins, private appointments, and phone consignments.
Actively participate in one-on-one sales routines.
**Operations & Visual**:
Handle all sales and post-sales activities (returns, end-of-season processes, repairs, complaints).
Ensure proper product maintenance and sales floor restocking.
Maintain a detailed knowledge of inventory across all categories to optimize replenishment and sales.
Follow operational and administrative procedures diligently.
Collaborate with the In-Store Visual Merchandising team to follow VM guidelines and provide feedback to store management.
When no Operations figure is present, actively participate in operational tasks (shipping/receiving, etc.).
**Key Skills & Competencies**:
Strong human touch and empathy, fostering meaningful connections with clients.
Believe in and embody the brand's mission and values.
Stay informed about global and local brand initiatives.
**Sales skills**: respond to client needs and facilitate the sales process.
**Branding**: enrich the client experience with brand storytelling and represent the brand's tone and values.
**Relationship-building**: establish authentic connections with clients, adapting empathetically to each situation.
**Emotional intelligence**: evoke emotions that positively influence client attitudes and behaviors.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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