Manager - Consulting Services, Switzerland (M/F/d)

vor 3 Wochen

Home Office, Schweiz Red Hat Software Vollzeit

About the job:
The Red Hat Europe, the Middle East, and Africa (EMEA) Customer Success team is looking for a Manager - Consulting Services to join us and support the delivery in Switzerland. In this role, you will work with resource management to staff projects in your region. You will assist in negotiating rates, project costs, and terms and conditions of work and contracts. You’ll oversee the delivery of your assigned projects from kickoff to closeout including defining scope details and monitoring the project progress to ensure that it aligns with customer expectations and signed contracts. As a Manager - Consulting Services, you will manage associate consultations including one-on-one meetings, escalation situations, performance and development, and general team coordination within your region.

What you will do:

- Manage a team of consultants and project managers, including activities like career planning, performance analysis, skills development, hiring, etc.
- Oversee services delivery in a set of accounts; be responsible for revenue and margin targets
- Grow revenue within each account by offering and delivering new projects; guide services opportunities based on account plans
- Carry out internal statement of work (SoW) approval and delivery
- Take responsibility for revenue, margin, and billability targets for the team
- Ensure profitability and staff sufficiency by collaborating with the Consulting Operations team
- Work with the consulting enablement lead for the EMEA region to ensure availability of appropriate training

What you will bring:

- Bachelor's or master's degree, relevant technical training, or experience with architecture or technical consulting
- Experience working in sales or professional services sales support including developing SoWs, pricing, large-scale proposal development, and customer development
- Practical experience with people management including a successful record of talent development within a team
- Knowledge of project management processes and experience with revenue-based project reporting
- Understanding of the Red Hat business strategy and economic model; good business insight and judgment
- Ability to understand the technical impact of projects and the business impact on both Red Hat and customers in delivering and scoping projects
- Fluent language skills in German and English

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