Performance Manager
Vor 6 Tagen
EXOS is a leader in the field of human performance, a category it created more than 20 years ago. For two decades we’ve stood side by side with the very best, coaching individuals, teams, and communities to higher levels of performance. And we’ve done it all by pioneering and leveraging sports science and proprietary tools across mindset, nutrition, movement, and recovery.
Today, EXOS employs more than 4,000 people in over 400 locations worldwide. With award-winning facilities, sports medicine clinics, technology, and services, EXOS connects people to the solutions they need. We provide comprehensive game plans, regardless of skill and sport, based on time-tested fundamentals and research in order to help people take control of their health and performance. EXOS is trusted by hundreds of clients including leaders in business, technology, health, community organizations, and world champions in sports. Now we’re leaning into our rich heritage to move the brand forward. In 2020, EXOS founder and president Mark Verstegen brought on industry vet Sarah Robb O’Hagan as CEO to lead the company into its next chapter.
Culturally, we promote and reward humility, one team and tenacity as some of our core values and we are committed to cultivating an inclusive work environment where all of our team members feel empowered to grow and bring their whole selves every day. We celebrate the diverse voices and perspectives of our team members, knowing that diversity of age, race, ethnicity, gender identity, sexual orientation, veteran status and national origin, among other social identities, drive innovation, belonging and fuel our work.
Job Summary:
Our vision is to create a thriving culture of wellbeing that inspires people around the world to take care of themselves and each other. Building high performing teams and driving service and operational excellence is critical to the evolution of Service and Program expansion for our Exos Team supporting a large, global client. We provide the clarity of expectations and coaching which ensure local operational teams can perform their best work. We lead and manage all aspects of our program operations to ensure they are implemented and executed to their fullest potential.
As a Performance Manager you will be a key member of the service delivery team working to ensure that the team has the capabilities, resources, and capacity to deliver a world class service. This role leads a team of full and part time practitioners across multiple locations and partners closely with the operational teams to ensure services are effectively resourced.
Job Description:
**Responsibilities**:
- Team Leader: Encourages directs to be confident in their decisions. Works for the team, not the other way around; empowers the team with relevant resources and capabilities needed for success. Guides team towards solution and remains calm while navigating through ambiguous situations; helps others handle complexity. Is a courageous people manager by providing specific and timely feedback (positive and constructive) as needed. Removes obstacles for your staff, communicates issues and trends upward as appropriate, finds ways to continuously innovate and improve yourself and your management skills. Doesn’t let performance issues escalate. Figures out how to hire the best and the brightest, and hire and promote based on merit.- Talent Developer - Recruit, train, develop and manage teammates to ensure that facilities/sites are adequately staffed at all times and succession plans are appropriately maintained for client needs. Assess all team members progress continually; coach team members with positive reinforcement, and create training and development plans to fill forecast capability needs.- Collaborator: Partner with key stakeholders to continuously improve the quality and efficacy of programming, improve the engagement of classes, and meet service level expectations. Execute administrative duties to ensure timeliness of operations (approving hours, handling payment discrepancies, ensuring accurate data collection, and managing customer service escalations).- Organizer: Maintains a high degree of organizational skills to execute tasks with direction, in a timely manner, and at a high level of quality. Maintains strong attention to detail as scope and complexity of responsibilities expands, using previous learnings to minimize mistakes.- Problem Solver: Uses critical thinking to gain actionable insights by providing interpretation and analysis from both data and research. Evaluates multiple solutions and consistently applies understanding of key stakeholder perspectives to the decision making process.- Communicator: Effectively communicates team vision across varied audiences by tailoring both written and verbal communication style to adapt approach for appropriate audiences; ability to clearly convey complicated concepts & strategies to others.- Risk Mitigator: Takes initiative and ownership in rem
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