Incident Management Lead

vor 7 Monaten

Lausanne, Schweiz Alpian SA Vollzeit

**Abteilung**:
Software Development

**Das Ziel der Position**:You will shape the way we manage incidents and the way our customers experience the Alpian banking by:
**Jobübersicht**:

- Developing the ecosystem that will provide the right level of incident management and serve our customers by providing the service and technical support to our client facing teams.
- Partnering with our Banking Specialists and Wealth Managers to provide a very effective and optimal first line of support by enabling them with the knowledge and technology they need to gain autonomy and efficiency.
- Creating all the processes, workflows and escalation paths to build a culture of excellence and exceptional internal support and customer experiences.
- Managing the escalation of critical incidents by working with the Technology organization and staying in close communication with key stakeholders within Alpian.
- Researching innovative, integrated support channels to provide customers with highly effective and responsive support, enabling Banking Specialists and Wealth Managers to be more efficient.
- Building and establishing forward-thinking strategic service models to help drive content and tools to enable customers to self-resolve issues in a timely manner as well as monitoring and improving adoption of self-service.
- Developing and controlling operational dashboards to track and monitor key support business metrics; maintain a high-level view of all open incidents and related customer issues, and present regular updates on open issues and trends to key stakeholders.

**Erfahrung / Fähigkeiten erforderlich**:Experience/Skills required:

- MSc in computer science or relevant field, or similar related experience
- Strong expertise in running support and incident management for cloud-based SaaS company
- Expertise in incident management software like JIRA ITSM or Zendesk
- Expertise in managing support teams (L1, L2)
- Strong expertise in incident and support processes and software-vendor support knowledge
- Ability to balance and coordinate competing priorities across the company
- Expertise of Agile process and principles
- Passion for fintech and technology
- Valid Permit to work in EU or Switzerland
- Having a minimum C1 English level

Nice to have:

- Experience in Startups
- Experience in regulated sectors

  • Incident Manager

    vor 2 Wochen

    Lausanne, Schweiz ELCA Vollzeit

    **In this role**: As L3 Incident Manager, you will report to the head of quality and get experience within a stimulating product development environment. You will work with international colleagues to ensure quick and efficient reaction in case of incident on our product delivered to our 200+ customers/partners and millions of users worldwide. You will: -...

  • Incident Manager

    Vor 4 Tagen

    Lausanne, Schweiz ELCA Vollzeit

    SecuTix is a Swiss company delivering a portfolio a SaaS solutions for the event industry. We are on a mission to help cultural, entertainment and sports organizations engage with their fans through our ticketing sales tools and mobile ticketing solution. We are serving more than 200 customer sites with a customer centric attitude and startup mindset....

  • Application Operation and Incident Manager

    vor 7 Monaten

    Lausanne, Schweiz IVY Partners Vollzeit

    You're known to be the best at dealing with challenging situations ? This job is for you ! **Our Mission**: **Ivy Partners** is a Swiss consulting company that contributes to the evolution of companies in their strategic, technological, and organizational challenges. Our goal today is to offer our employees a career that will positively contribute to their...

  • Client Support Desk Lead

    vor 7 Monaten

    Lausanne, Schweiz Evooq Vollzeit

    At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise. - Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions and manage the risk and the lifecycle of the investments. Moreover, Evooq is organized through highly autonomous teams and by privileging...

  • Application Management Lead

    vor 7 Monaten

    Lausanne, Schweiz Evooq Vollzeit

    At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise. Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions and manage the risk and the lifecycle of the investments. Moreover, Evooq is organized through highly autonomous teams and by privileging...

  • Project Management Community Lead

    Vor 4 Tagen

    Lausanne, Schweiz Quantis Vollzeit

    We believe that sustainable transformation is possible and within our power. We’re contributing to this transformation by combining the latest environmental science with strategic business insights. Our advice enables global leaders in our focus sectors to understand how to reduce their environmental impacts, implement the changes and operate within...

  • Group Leader Contract Management

    vor 1 Monat

    Lausanne, Schweiz Nestlé Vollzeit

    We are looking for a Group Leader Contract Management, who will be responsible for managing a team of scientific contract managers and analysts. In this role, you will act as a strategic business partner to the Leadership Team, enabling the unit's R&D objectives through value added partnerships. The R&D Contract Management Group plays a pivotal role in...

  • Group Leader Contract Management

    vor 2 Monaten

    Lausanne, Schweiz Nestlé SA Vollzeit

    Important Information: After submitting your application, you will be automatically invited to record a video introduction guided by specific questions. This video introduction should take no longer than 10 minutes.Once this step is completed, we would be pleased to consider your application and assess your profile accordingly. Kindly be informed that we...

  • Group Leader Contract Management

    vor 2 Monaten

    Lausanne, Schweiz Nestlé SA Vollzeit

    Important Information: After submitting your application, you will be automatically invited to record a video introduction guided by specific questions. This video introduction should take no longer than 10 minutes.Once this step is completed, we would be pleased to consider your application and assess your profile accordingly. Kindly be informed that we...

  • Group Leader Contract Management

    vor 4 Wochen

    Lausanne, Schweiz Nestlé Operational Services Worldwide SA Vollzeit

    F&C Portfolio ManagementPosition SnapshotLocation: Nestlé Research, Lausanne, SwitzerlandCompany: Société des Produits Nestlé S.A.Act. Rate: Full-TimeType of contract: Permanent contractStart date: ASAPImportant Information: After submitting your application, you will be automatically invited to record a video introduction guided by specific questions....

  • Group Leader Contract Management Specialist

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Nestlé Operational Services Worldwide SA Vollzeit

    About Nestlé ResearchNestlé Research is a leading research organization based in Lausanne, Switzerland. Our team of scientists and researchers work together to develop innovative solutions for the food and beverage industry.We are committed to fostering a diverse, friendly, supportive, and collaborative environment that creates positive disruption,...

  • Lead System Support Engineer

    vor 1 Monat

    Lausanne, Schweiz Second Spectrum Sàrl Vollzeit

    We are seeking a results-oriented, operationally-focused System Support Engineer Lead to provide front-line technical support and troubleshooting for our tracking and video augmentation products. You will lead a group of engineers supporting our camera, live data processing, and delivery systems. You will also have the opportunity to work within multiple...

  • Group Leader Portfolio Management

    vor 8 Monaten

    Lausanne, Schweiz Nestle Operational Services Worldwide SA Vollzeit

    **Position Snapshot** Location: Nestlé Research, Lausanne, Switzerland Business: F&C Portfolio Management Company: Société des Produits Nestlé S.A. Act. Rate: Full-Time Type of contract: Permanent contract **What we offer at Nestlé** Genuine opportunities for career and personal development Modern “smart office” locations providing agile &...

  • Group Leader Contract Management

    vor 2 Monaten

    Lausanne, Schweiz Nestlé Operational Services Worldwide SA Vollzeit

    Be a force for good. Join Nestlé and visit us on www.nestle.com.Group Leader Contract ManagementF&C Portfolio Management Position Snapshot Location: Nestlé Research, Lausanne, SwitzerlandCompany: Société des Produits Nestlé S.A.Act. Rate: Full-Time Type of contract: Permanent contract Start date: ASAP Important Information: After submitting your...

  • Group Leader Contract Management

    vor 2 Monaten

    Lausanne, Schweiz Nestlé Vollzeit

    **F&C Portfolio Management** **Position Snapshot** Location: Nestlé Research, Lausanne, Switzerland Company: Société des Produits Nestlé S.A. Act. Rate: Full-Time Type of contract: Permanent contract Start date: ASAP **What we offer at Nestlé** Genuine opportunities for career and personal development Modern “smart office” locations providing...

  • Group Leader Contract Management

    vor 4 Wochen

    Lausanne, Schweiz Nestlé Vollzeit

    **F&C Portfolio Management** **Position Snapshot** Location: Nestlé Research, Lausanne, Switzerland Company: Société des Produits Nestlé S.A. Act. Rate: Full-Time Type of contract: Permanent contract Start date: ASAP **What we offer at Nestlé** Genuine opportunities for career and personal development Modern “smart office” locations providing...

  • Group Leader Contract Management

    vor 4 Wochen

    Lausanne, Schweiz Pouly Tradition Vollzeit

    Be a force for good. Join Nestlé and visit us on www.nestle.com.F&C Portfolio ManagementPosition SnapshotLocation: Nestlé Research, Lausanne, SwitzerlandCompany: Société des Produits Nestlé S.A.Act. Rate: Full-TimeType of contract: Permanent contractStart date: ASAPImportant Information: After submitting your application, you will be automatically...

  • Group Leader Contract Management

    vor 1 Monat

    Lausanne, Schweiz Société des Produits Nestlé S.A. Vollzeit

    Be a force for good. Join Nestlé and visit us on www.nestle.com.F&C Portfolio ManagementPosition SnapshotLocation: Nestlé Research, Lausanne, SwitzerlandCompany: Société des Produits Nestlé S.A.Act. Rate: Full-TimeType of contract: Permanent contractStart date: ASAPImportant Information: After submitting your application, you will be automatically...

  • Group Leader Contract Management

    vor 2 Monaten

    Lausanne, Schweiz Nestlé Operational Services Worldwide SA Vollzeit

    F&C Portfolio Management Position Snapshot Location: Nestlé Research, Lausanne, SwitzerlandCompany: Société des Produits Nestlé S.A.Act. Rate: Full-Time Type of contract: Permanent contract Start date: ASAP Important Information: After submitting your application, you will be automatically invited to record a video introduction guided by specific...

  • Group Leader Contract Management

    vor 2 Wochen

    Lausanne, Schweiz Nestlé Operational Services Worldwide SA Vollzeit

    F&C Portfolio ManagementPosition Snapshot Location: Nestlé Research, Lausanne, SwitzerlandCompany: Société des Produits Nestlé S.A.Act. Rate: Full-Time Type of contract: Permanent contract Start date: ASAPImportant Information: After submitting your application, you will be automatically invited to record a video introduction guided by specific...