Dps Global Service Quality Manager

Vor 4 Tagen

Oberdorf, Schweiz Johnson & Johnson Vollzeit

**"Caring for the worldone person at a time”**inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. This culture of caring is the focus of our corporate philosophy, that are anchored in the internationally applicable **Credo**

**DPS Global Service Quality Manager**

**Position overview**

Responsibility for the worldwide Service and Repair business for DePuy Synthes(DPS). This will include Quality management, financial management, and representing the DPS business on multiple Medtech Boards. This position will drive consistency between service and repair processes at all DPS service centers/ field locations and partner with the local commercial organizations to ensure customer needs are satisfied and regulatory / quality requirements are met.

**Tasks & Responsibilities**:

- Accountability for quality requirements and procedures in compliance with applicable global and regional regulations
- Closely partner and support Global Supply Chain Service, Service Care and local commercial organizations, to align all locations to consistent processes for quality, operations, and training
- Partner closely with Complaint Handling Manager to support Complaint Handling for DPS
- Lead Governance and KPIs monitoring for all Service Centers, including process monitoring, identification/resolution of issues, and implementation performance improvements.
- Provide quality oversight for processes pertaining Service Manuals, Service Bulletins and all additional documents for Service and Repair work.
- Provide guidance to new product introduction teams to ensure design for service and repair is considered in the development phase and all required service and repair documentation is adequate and available when new product is launched.
- Responsible for global oversight on Observations, CAPA and NC processes and Field Escalations impacting Service
- Responsible for Audit Readiness of the Global Service organization
- Manage or support service and repair related projects, including projects related to quality and/or cost improvement project.
- Develop organizational needs for Global Service Quality team and owns the TATA consultancy Services account
- Responsible for department budget
- Co-develop WW Service and Repair Center network strategy

**Qualifications**
- Engineering or Business Bachelor’s degree
- Master’s Degree preferred Further Education (if applicable):

- Lean Six Sigma Certification (BB preferred)
- 5+ years of experience in Quality, preferably in medical devices industry
- Solid understanding of quality processes (CAPAs, complaints, audit management, training, field escalations) and related systems
- Sound experience in translating and presenting technical data and metrics-related insights and strategies across all levels of the organization is essential for this role
- Good understanding of service processes for medical devices
- Leadership behavior
- Experience with change management
- Excellent negotiation and influence skills
- Data driven risk-base decision-making approach
- Strong presentation and communication skills
- Ability to manage conflicts
- Outstanding problem-solving
- Strong Proficiency in Microsoft Office: Excel, PowerPoint, Word, Tableau,or other data visualization Tool
- Preferably experience withdigital QMS platforms (e.g., ETQ) and cloud platforms for complaints and Service Capture (e.g., ECM and MD S&R)
- Ability for planning
- Organizational talent

**Our offer**:

- An exciting position in an international and dynamic environment with continuous learning and growth opportunities
- A competitive salary, on-site sport accommodations, health/energy programs and other benefits for you and your family.
- An inclusive team environment where diversity and different opinions are respected and valued, and the importance of a good work-life balance is recognized.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

**Primary Location**
Switzerland-Basel-Country-Oberdorf
- **Other Locations**
United States-Florida-Palm Beach Gardens

**Organization**
Synthes GmbH (7111)

**Job Function**
Quality

**Requisition ID**
2206055850W

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