Medical Information Operations Manager

vor 3 Wochen

Zurich, Schweiz Takeda Pharmaceutical Vollzeit

**Job Overview**:

- Support and lead operational development, implementation and maintenance of Global Medical Information (GMI) processes and related procedural and guidance documents in EMEA region
- Ensure adherence and compliance to GMI processes in EMEA region
- Support the GMI participation in internal or 3rd party audits impacting EMEA Medical Information, and assist to respond and address audit observations arising from these.
- Ensure quality, timely, efficient and consistent handling of medical information inquiries, adverse events and product complaints across the regional medical information service provider.
- Support training on new or existing processes and related systems and implement training programs accordingly

**Key Responsibilities**:

- Work with the GMI EMEA Regional Operations Lead and Global Operations Head to identify training needs to internal staff and service providers and develop guidance and training programs accordingly to ensure adherence to Takeda medical information processes
- Lead the ongoing permanent audit and inspection preparedness and readiness of medical information in EMEA region
- Work with the GMI EMEA Regional Operations Lead and Global Operations Head, to ensure appropriate and consistent quality monitoring and performance review processes of medical information service providers for the EMEA region
- Supervise overall compliant delivery of regional vendor service(s) and timely escalate any deviations
- Ensure appropriate and consistent reporting of adverse events and product quality complaints across the regional service provider(s)
- Ensure appropriate, quality and timely responses to medical information requests
- Manage medical information providers
- Implement novel channels for dissemination of medical information
- Focus on accountability and ownership - constantly challenging oneself to take responsibility for continuous performance improvement and operational excellence
- Ability to seek diverse input from multiple constituents and stakeholders to drive innovative solutions
- Ability to incorporate feedback and ensure decisions are made swiftly to yield flawless execution

**Education, Experience & Skills**:

- Medical or scientific post-secondary degree is Mandatory
- >5 years of related work experience
- >4 years of experience in the biopharmaceutical industry, preferably within a matrix structure is required
- >2 years of experience within medical affairs, clinical research or PV/safety roles (e.g. Medical Information, Medical Communications, Pharmacovigilance/Safety)
- Experience managing vendors and complex projects is required
- Good knowledge of medical information best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines

**Locations**:
Zurich, Switzerland

**Worker Type**:
Employee

**Worker Sub-Type**:
Regular

**Time Type**:
Full time

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