Emba Program Delivery Director

vor 2 Wochen

Lausanne, Schweiz IMD Vollzeit

Contract Type: Open-ended- Location: Lausanne, CH**About IMD**

The Institute for Management Development (IMD) is an independent academic institution with Swiss roots and global reach, founded more than 75 years ago by business leaders for business leaders. Since its creation, IMD has been a pioneering force in developing leaders who transform organizations and contribute to society.
Based in Lausanne (Switzerland) and Singapore, IMD has been ranked in the Top 3 of the annual FT’s Executive Education Global Ranking for the last nine consecutive years and in the top five for 17 consecutive years. Our MBA and EMBA programs have repeatedly been singled out among the best in Europe and the world.
We believe that this consistency at the forefront of our industry is grounded in IMD’s unique approach to creating “Real Learning. Real Impact”. Led by an expert and diverse faculty, we strive to be the trusted learning partner of choice for ambitious individuals and organizations worldwide. Our purpose is “Challenging what is and inspiring what could be, we develop leaders who transform organizations and contribute to society.”
- To reinforce our team, we are looking for a_

**EMBA Program Delivery Director**

**The Job's Mission**

In this position you will manage program resources to design and deliver the EMBA Program by providing ongoing support to the EMBA Program Dean, involved faculty and EMBA participants.

**Key Activities & Accountabilities**
- Support the EMBA Dean in Program Design
- Work with the EMBA Program Dean on overall EMBA program strategy
- Accountable for the full EMBA participant life-cycle from onboarding to offboarding
- Manage, recruit, empower, and develop EMBA Program Delivery Team (performance evaluations of direct reports, development plans, day-to-day management of operational matters etc.)
- Serve as EMBA program liaison to Degree Programs unit to contribute to Academic Affairs, Operations and Digital Experience
- Provide constructive feedback to EMBA faculty and participants
- Manage Participant’s: Individual and Group dynamics; identify when cases should be referred to IMD support services
- Provide the primary contact to participants with queries relating to program commitments, classes, assignments and scheduling and address and resolve any issues arising
- Continuously work towards improving processes to gain efficiency with the delivery team
- Contribute to the management of the EMBA program delivery budget. Track costs and outcomes against budget and targets in EMBA activity centres
- Contribute to the maintenance and development of EMBA Program Delivery digital platforms including Learning Management System, Program Portal, Student Information System, etc
- Contribute to the EMBA Program Rankings & Accreditations processes
- Help ensure Assurance of Learning (AoL) quality standards are respected and learning objective achieved

**Education**
- Bachelors & MBA/MSc or equivalent

**Experience and Competencies**
- Minimum 5 years of experience working in an international environment
- Proven experience in a customer relations role
- People management experience
- Management experience in an academic environment is an asset
- Familiarity with budgeting, financial reporting
- Problem solving skills
- Ability to prioritize and work on multiple and complex projects simultaneously
- Ability to work under pressure whilst maintaining attention to detail
- Excellent communication skills
- Strong customer orientation and diplomacy
- Strong team spirit
- Complete mastery of English, other languages an asset
- Computer literate (Windows environment), with strong emphasis on MS Excel, other tools an asset

**How to apply**

A valid Swiss work permit or Swiss or EU-25EFTA citizenship is required for this position.

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