Reservation Agent

vor 2 Wochen

Weggis, Schweiz Chenot Palace Weggis Vollzeit

Reservation Agent /M/F)

Region Central Switzerland 100%, Permanent position

Tasks & Challenges
- Implementation of optimal guest care before arrival at the highest level, taking into account the wishes, needs and expectations
- processing reservations with the hotel software programs Protel-Cloud and RIMS
- Ensuring optimal utilization of room capacity and room allocation, as well as the correct and continuous allocation of staff for medical treatments for each individual guest
- Selling additional services with regard to guests' needs and preferences
- Continuous communication and efficient collaboration with front office, housekeeping and medical spa department
- Sending commission invoice for travel agencies and tour operators
- Planning of guest treatments in the medical spa department according to the Chenot Method® in terms of given time sequences as well as taking into account the availability of the medical staff with the software program Coffi

Qualification & Competences
- Education in the hotel industry and/or graduate of a hospitality school
- Professional experience in the field of reservations or front office in the luxury hotel industry
- Service oriented
- Structured and well organized
- Very good knowledge of English and German (oral and written), any other

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