Incident Response Intern

The Role_

An intern in this position will work closely with the Safety and Incident Response team to help communicate with Tour Leaders when **specific** incidents occur on tour. Your main role will be to assist with case management to support the teams needs for the different tour products EF produces for American and Canadian travelers. You will get firsthand exposure to the Safety-First Program for EF’s tours products and a holistic view of how the business operates.
- Main areas of responsibilities_
- Answer all calls that come into the Operations Emergency line, open operational cases and assign to the correct specialist by product
- Open and case manage COVID cases with support from teammates
- Liaise with teammates across departments to ensure consistency of cases and case management procedures
- Provide on-tour support and assist with the operational tasks required to produce a tour
- Collaboration with internal stakeholders, such as Procurement, Invoicing, and the Tour Director Department to provide a beautiful customer experience
- Assist the Safety and Incident Response team with administrative tasks as needed
- Requirements_
- Complete fluency in English, confident and clear communication. Additional languages are a plus.
- Excellent communication and organizational skills
- Great attention to detail
- Strong service mind and listening skills
- Great team player
- Positive attitude and empathy for others
- Good judgement - ability to recognize when an issue should be escalated
- Calm under pressure

To be considered for this role, applicants must have a Swiss or EU passport or the legal right to live and work in Switzerland.

**About EF Education First**

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.