Project Manager Ecommerce Ach
Vor 5 Tagen
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, sales and marketing. They are located at Abbott's German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena and Hamburg. Abbott Automation Solutions in Hamburg (formerly GLP Systems) is now Abbott.
Abbott ADC Division is looking for a
Project Manager eCommerce ACH (M/F/d)
Main Responsibilities:
**Primary Objective of Position**
Ownership of all e-Commerce operations & process management (onboarding of sick funds, review & monitoring of existing processes, defining and setting up process changes/evolution, responsible for highlighting process gaps and data issues and the respective issue resolution process) related to Abbott Diabetes Care (ADC) products as well as managing and supervising escalation management with health insurances (HICs), patients (including single case issues) & doctors for Austrian & Swiss eCommerce solutions.
The role is split between both Austria and Switzerland, the position owner is expected to spend time in both markets and be present regularly in both countries
**Major Accountabilities**
- Active involvement in setting short-, middle and long-term strategy concerning e-Commerce operations.
- Ownership of reimbursement processes analysis to identify gaps in the customer journey.
- Ownership of eCommerce projects & initiatives together with 3rd party vendors, internal IT & other ADC stakeholders.
- Collaboration with Market Access on selling & supporting the ADC reimbursement solutions to HICs
- Collaboration with Marketing & Customer Service to evolve the customer journey in our WebShop
- Coordination & handling of prescription and payment enquiries from all customers
- Ensuring compliance of the ACH eCommerce solutions with all Abbott policies and procedures
- Liaise with all relevant business functions (e.g. Sales, Market Access, Marketing, Customer Service) to achieve ACH Business goals
- Reporting of metrics and KPI’s as outlined by management
- Deputy duties for line manager & colleagues
**Education**
- Educated to degree level, or equivalent on-the-job experience.
- Proven project management skills with experience in reimbursement processes and/or eCommerce operations
- Previous experience or exposure to medical devices, healthcare industry & customer service is an advantage
- Excellent communication skills, including fluency in written/verbal German & English
- Fluency in French and/or Italian is an advantage
- Very high customer orientation and quality awareness
- Strong organizational skills and ability to handle multiple priorities under pressure
- Hands-on attitude to problem solving with strong drive for results
- Innovative thinking
- Several years of professional experience in at least one of the following areas:
- eCommerce
- Customer Services
- IT Solution Design
- Experience in working with PowerBI, Google Analytics, AEM, SAP, Magento or Selligent is an advantage
- Formal project management experience is an advantage
Abbott Germany has a range and variety of jobs on offer in a positive and dynamic environment that allows you to maintain a healthy work-life balance. We provide development opportunities as part of our comprehensive Talent Management Program. Your contribution to the company’s success will be rewarded with a competitive salary package. We offer comprehensive benefits to suit the lifestyles of all our employees, from a retirement plan that is far above market average, a save-as-you-earn program, to educational scholarships for children, and health management initiatives for staff and their dependents.
AN EQUAL OPPORTUNITY EMPLOYER - Abbott welcomes and encourages diversity in our workforce.
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