Global Client Director
vor 16 Stunden
As a company, Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We empower our own people to achieve more and make a difference in the world. Join us and lead transformational impact with our top customers.
Our Global Client Directors at Microsoft are adept at building strategic alliances and lasting relationships with our most valued customers. You should be able to empathise with your customers as they embark on their own Digital Transformation journeys and will care deeply about leading them into the Digital Age.
This role is vital to Microsoft. Traditional sales engagement methods have evolved and customers are more seeking consultative partnerships. The best Client Directors care deeply and have a passion for learning both about Microsoft and our customers businesses and the communities they serve.
Armed with world class cloud solutions, your challenge is to unlock the potential of enterprise customers through insight and storytelling to demonstrate clear business value accelerating their Digital Transformation and success. High level customer satisfaction is a key measure, as are revenue/consumption targets.
The most successful Global Client Directors are keen on meaningful customer engagement, value diverse perspectives and are able to integrate a variety of views into a value proposition for our customers. The best Global Client Directors are resourceful leaders of virtual teams, and curious to listen and learn from their customers. These attributes allow them to advise confidently and elevate their customer’s business.
This role will support a large Telco company headquartered in Switzerland and will be orchestrating an international team.
**Responsibilities**:
Customer Engagement
Proactively elevates a strong customer engagement strategy among internal stakeholders and partners to foster trust and brand growth and loyalty through multiple levels of the customer's organization in the assigned accounts, leading broad team efforts. Connects the customer to Microsoft executives. Articulates Microsoft's and partners' point of view and creates deep and long-term connections with customers (e.g., C-Suite) to influence purchase decisions, increase interaction and participation, and expand impact into other segments. Assists partners in joint-selling by establishing joint desire to create new go-to-markets and accelerating through high levels of the organization (e.g., President).
Proactively develops a comprehensive understanding of customer's business needs and strategies for each assigned account, of their priorities, and of the industry direction. Anticipates customers needs to deliver new insights on customers business strategies and educate customers on ways to jointly address these needs. Identifies and pursues opportunities to offer highly-customizable digitalization solutions. Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model.
Orchestrates high-impact innovative solutions (e.g., forward thinking, flagship) that enable digital transformation for assigned accounts and drive outcomes that create business value for customers. Owns the development of strategies that showcase the value added by innovative ideas grounded on digital transformation for accounts based on account needs and customer's expectations. Is sought out by the customer for guidance related to transformation. Ensures high-profile line-of-business wins are captured (e.g., press release, video) as reference for multi-region/worldwide scale. Deploys showcase solutions into customer digital transformation centers for broader distribution.
Account Management
Thinks strategically about account planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts. Influences to scale strategic plans and involves senior leadership team.
Oversees a complex/multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs. Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability. Prioritizes line of business projects to achieve business outcomes. Reduces complexity for the customer and for internal teams by prioritizing the most strat
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