Global Account Lead

vor 2 Wochen

Lausanne, Schweiz SAP Vollzeit

**We help the world run better**

**Global Account Lead (f/m/d) Technical Quality
- and Program Management CPG**

**THE ROLE**
The SAP Global Account Technical Quality Manager (TQM) role within the Customer Success Services Premium Engagement business is crucial in ensuring the success of SAP's largest customers. The TQM collaborates closely with customers who have engaged in Premium Engagement contracts, such as MaxAttention and Active Attention. Their primary objective is to deliver the services outlined in these contracts and establish long-term customer relationships to create a sustainable digital business transformation journey for the client side.

As a TQM, the individual is responsible for providing strategic consulting and guidance to customers, focusing on adopting and consuming SAP solutions across hybrid and cloud landscapes. They work closely with the customer’s technical and business teams to understand their unique requirements, challenges, and goals. By leveraging its expertise in SAP solutions, the TQM assists in driving innovation, enabling the adoption of new technologies, and accelerating the implementation of SAP solutions.

The TQM takes a holistic approach to customer engagement, considering the entire customer landscape and end-to-end business processes within the scope of the SAP solution. They collaborate with stakeholders, including IT teams, business leaders, and executives, to align SAP solutions with the customers' strategic objectives and drive tangible business outcomes. In addition to delivering contracted services, the TQM is a trusted advisor to the customer, guiding best practices, industry trends, and SAP's latest innovations. They help customers optimize their SAP landscape, enhance system performance, ensure data integrity and security, and mitigate risks.

Overall, the SAP Global Account Technical Quality Manager plays a critical role in driving customer success and the overall success of the Market Unit Switzerland Cloud Success Services organization. By delivering high-quality services, building long-term partnerships, and enabling the effective utilization of SAP solutions, the TQM helps customers achieve their desired results and maximize the value they derive from their investment in SAP technologies.

**YOUR FUTURE ROLE**

Your responsibilities as a Service Engagement Expert TQM (f/m/d) are:

- Comprehensive understanding of our customer business (food industries and financial solutions) and IT strategy being able to identify customer challenges.
- Deep Understanding and positioning of all potential PE Deployment Scenarios for On-Premise, Hybrid, and Cloud environments (focus Central Finance preferred)
- Taking over responsibility for an outcome-based delivery by managing the front office and based on a robust collaboration model with all back-office delivery elements
- Establishing a close and long-term customer relationship (Trusted Advisor)
- Planning and implementation of a customer-specific roadmap for digital transformation using our Premium Engagement Services
- Support in setting up a platform for developing ideas and promoting innovative business scenarios to achieve the targeted run rate with your customer
- Orchestration and realization of prototypes of innovative business scenarios
- Coordination of the onsite and remote assignments of our SAP experts (f/m/d)
- Managing the services margin/contribution of your specific account
- Actively driving upsells & position new topics
- Securing the technical integration of the entire solution and product landscape
- Support of the customer as an escalation instance in critical situations

**YOUR PROFILE**
- A Bachelor’s degree in IT Engineering or a technology-related field is essential, and MBA is an advantage
- Problem-solving and independent working styles paired with strong communication and organizational skills
- Comprehensive understanding and in-depth knowledge of the SAP Premium Engagement Services portfolio in managing global CPG client accounts at the top suite level
- Excellent communications skills in English and French would be an asset
- Enthusiasm for technical innovations and disruptive technological trends
- Understanding of strategic corporate goals, business processes, and industry trends
- Outstanding drive for execution
- Excellent presentation, communication, and negotiation skills
- At least 12+ years of relevant experience in SAP's CoE, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, Consulting, etc.
- Premium Engagement knowledge background and experience in service delivery
- Proven track records in managing multiple global projects with SAP P&T on-premises Portfolio, e.g., HANA Databases, Data Warehouse, etc.
- Professional knowledge in P&T Cloud Solution portfolio: SAP Cloud Platform, Cloud Databases, Data Warehouse Cloud, Analytics Cloud Solutions, and
- Professional knowledge of similar Hyperscaler PaaS Solutions (e.g., MS Azure

  • Global Nature

    vor 4 Wochen

    Lausanne, Schweiz Quantis Vollzeit

    Quantis constantly strives to nurture and maintain the best expertise and quality of delivery. Consistent excellence in our work supports efficient delivery and client transformation.  The Global Nature-Water Lead will ensure Quantis’ excellence in the field of Nature-Water and support our clients’ transformation towards sustainability. Working across...

  • Global Nature

    vor 4 Wochen

    Lausanne, Schweiz Quantis Vollzeit

    Quantis constantly strives to nurture and maintain the best expertise and quality of delivery. Consistent excellence in our work supports efficient delivery and client transformation. The Global Nature-Water Lead will ensure Quantis’ excellence in the field of Nature-Water and support our clients’ transformation towards sustainability. Working across...

  • P2407 - Global Project Leader Oncology

    Vor 6 Tagen

    Lausanne, Schweiz Debiopharm Vollzeit

    Description Debiopharm is privately-owned Swiss biopharmaceutical company commitmented to research in oncology and infectious diseases in order to improve patient outcomes and quality of life. Debiopharm International SA aims to develop innovative therapies via our unique “development only” business model, acting as a bridge between disruptive discovery...

  • P2407 - Global Project Leader - Oncology

    Vor 6 Tagen

    Lausanne, Schweiz Debiopharm Vollzeit

    **_Debiopharm_**_ is privately-owned Swiss biopharmaceutical company commitmented to research in oncology and infectious diseases in order to improve patient outcomes and quality of life. Debiopharm International SA aims to develop innovative therapies via our unique “development only” business model, acting as a bridge between disruptive discovery...

  • Global Clinical Development Lead

    vor 3 Wochen

    Lausanne, Waadt, Schweiz Nestlé Suisse S.A. Vollzeit

    Global Clinical Development Lead - Drug Develop Rare Diseases / IEMGlobal Clinical Development Lead - Drug Develop Rare Diseases / IEMPosition Snapshot Location: Nestlé Health Science Lausanne, Switzerland Company: Nestlé Health Science Act. Rate: Full-Time Act. Rate 100% Type of contract: Permanent contract What we offer at Nestlé Flexible work...

  • Global Program Operational Leader

    vor 21 Stunden

    Lausanne, Schweiz Debiopharm Vollzeit

    Description Debiopharm is an independent biopharmaceutical company based in Switzerland with an ongoing commitment to research in oncology and infectious diseases in order to improve patient outcomes and quality of life. Our main activities include drug development, drug manufacturing and digital health investment. Debiopharm International SA aims to...

  • Director Key Accounts

    vor 1 Woche

    Lausanne, Schweiz SpotMe Vollzeit

    SpotMe is an event platform for B2B marketers. With over 2 million users and 400+ customers, Forrester and G2 say we are a leader in the space. Brands like Pfizer, Mercedes-Benz, and Deloitte use SpotMe to build relationships, drive demand and grow revenue with events. Our software powers virtual events and webinars, in-person and hybrid meetings with apps,...

  • Global Clinical Development Lead

    vor 4 Wochen

    Lausanne, Schweiz Nestle Operational Services Worldwide SA Vollzeit

    **Position Snapshot** Location: Nestlé Health Science Lausanne, Switzerland Company: Nestlé Health Science Act. Rate: Full-Time Act. Rate 100% Type of contract: Permanent contract **What we offer at Nestlé** Flexible work policies in terms of core hours and working from home. Please talk to us during the recruitment process about what flexibility could...

  • Fim Client Account Manager

    Vor 6 Tagen

    Lausanne, Schweiz UBS Vollzeit

    Suisse - Suisse romande - Business management, administratif et support - Global Wealth Management **IdDemandeAuto** - 274052BR **Ville** - Lausanne **Type de poste** - Temps plein, Temps partiel **La fonction** - Appréciez-vous le contact client ? Etes-vous prêt à évoluer dans un environnement passionnant et stimulant ? Etes-vous prêt à l’étape...

  • Account Manager

    Vor 5 Tagen

    Lausanne, Schweiz Evooq Vollzeit

    At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise. Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions and manage the risk and the lifecycle of the investments. Moreover, Evooq is organized through highly autonomous teams and by privileging...

  • Global Clinical Development Lead

    vor 1 Monat

    Lausanne, Schweiz Nestlé Suisse S.A. Vollzeit

    Global Clinical Development Lead - Drug Develop Rare Diseases / IEM Global Clinical Development Lead - Drug Develop Rare Diseases / IEM Position Snapshot Location: Nestlé Health Science Lausanne, Switzerland  Company: Nestlé Health Science Act. Rate: Full-Time Act. Rate 100%  Type of contract: Permanent contract    What we offer at Nestlé Flexible...

  • Responsable Retail

    vor 1 Woche

    Lausanne, Schweiz LHH Vollzeit

    Pour l'un de nos clients, leader de son industrie, nous recherchons un Responsable Retail & Account Management (H/F) **_ Vos missions : _** - Supervision des principaux comptes clés dans le domaine du commerce de détail et de la QSR - Management d'une équipe de Junior Key Account et Product Managers - Création de budgets et suivi mensuel des chiffres de...

  • Operations Lead

    vor 4 Wochen

    Lausanne, Schweiz Quantis Vollzeit

    At the crossing point between support and business areas, the Operations Lead is responsible for ensuring that the local team is successful and fulfills its mission in the best possible conditions. Our Operations Lead will be in charge of the Consultants team to ensure and improve the quality & efficiency of projects delivered as well as the team development...

  • Sales Director Global

    vor 4 Wochen

    Lausanne, Schweiz Finders SA Vollzeit

    Client: Start-up in scale up mode, SAAS platform offering geospatial imagery. HQ in the Lausanne region, employing approximately 50 staff. Position: Reporting to the CEO and part of the leadership team, the Sales Director will be managing a team of Sales staff (based in USA, Netherland, Rumania, France and Switzerland). The function is responsible for not...

  • Product Design Lead

    vor 4 Wochen

    Lausanne, Schweiz Evooq Vollzeit

    **Company Description**: - At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise. Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions and manage the risk and the lifecycle of the investments. Moreover, Evooq is organized through highly autonomous...

  • Branch Sector Lead

    Vor 3 Tagen

    Lausanne, Schweiz Quantis Vollzeit

    **WHY YOU’LL LOVE QUANTIS** Quantis is a leading sustainability consultancy pioneering approaches to solve critical environmental challenges. For nearly two decades, our dynamic and visionary team has partnered with organizations across the globe to transform their industries and pave the way for a planetary economy that aligns business with nature. We...

  • Global Recruiter

    vor 3 Wochen

    Lausanne, Schweiz Université de Lausanne Vollzeit

    Aramco Services Company Global Recruiter (960)  Human Resources - Houston, TX - Full Time Would you like to be part of a global recruiting team responsible for sourcing top talent to the world’s leading energy company? Do you thrive in high growth ambiguous environments? Are you a process-oriented, data driven leader that loves to...

  • Global Clinical Operational Manager

    vor 4 Wochen

    Lausanne, Schweiz Debiopharm Vollzeit

    **_Debiopharm_**_ is an independent biopharmaceutical company based in Switzerland with an ongoing commitment to research in oncology and infectious diseases in order to improve patient outcomes and quality of life. Our main activities include drug development, drug manufacturing and digital health investment. Debiopharm International SA aims to develop...

  • Global Clinical Operational Manager

    vor 4 Wochen

    Lausanne, Schweiz Debiopharm Vollzeit

    Description Debiopharm is an independent biopharmaceutical company based in Switzerland with an ongoing commitment to research in oncology and infectious diseases in order to improve patient outcomes and quality of life. Our main activities include drug development, drug manufacturing and digital health investment. Debiopharm International SA aims to...

  • P2406 - Clinical Trial Lead

    vor 3 Wochen

    Lausanne, Schweiz Debiopharm Vollzeit

    Debiopharm is privately-owned Swiss biopharmaceutical company commitmented to research in oncology and infectious diseases in order to improve patient outcomes and quality of life. Debiopharm International SA aims to develop innovative therapies via our unique “development only” business model, acting as a bridge between disruptive discovery products and...