Client Services Intern

vor 2 Monaten

Genf GE, Schweiz Tiffany & Co. Vollzeit

For over 175 years, Tiffany & Co. has combined the precision of Swiss watchmaking with the creative spirit of its finest jewelry collections. In full expansion, the teams of the Geneva-based watchmaking division are actively working on the development of new timepieces combining aesthetics, design and elegance. _
- At Tiffany & Co. we don't believe in the "business as usual" model. We believe in making history.**MISSIONS**

As part of the watch division, the Client Services Coordinator plays a strong role in monitoring, and developing the activities of the after-sales service department, as well as in global projects linked to the development of Tiffany's worldwide after-sales service network, as part of an internship.

Orders and after-sales repairs:

- Management and follow-up of watch repairs in collaboration with Tiffany Boutiques and Service Centers.
- Follow-up with logistics department and invoicing of spare parts upon receipt and shipment.
- Distribution of technical parts lists for new collections to our after-sales partners
- Weekly planning of shipments of spare parts and watches
- Order tracking & client support
- Follow-up on strap orders during High-end events

New strap order platform implementation:

- Participation in the development of the new Strap Order Platform
- Communication with supplier to ensure all technical and development issues are under control
- Update straps documentation for new collections

Continuous improvement:

- Contribute to the improvement of internal & external processes
- Contribute to the assessment and optimization of workflows and processesMonitor the success of new initiatives

**PROFILE**

We make it a priority to hire those who have a commitment to people and service, a real interest in watches, and a passion to continuously improve. If you are ready to make your mark, we want to talk to you

To join the Tiffany Watches adventure, an individual should exhibit the following characteristics:

- Currently enrolled in University degree in General business
- Able to provide an internship agreement with a school - Mandatory
- Bilingual in French and English required
- Ability to build successful, collaborative, and trusting relationship
- A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenge
- Strong appetite for training and digital
- Instinctive aptitude for consistently providing accurate, concise and easy-to-understand verbal and written communications conveying complex information
- Good command of Office Pack (Excel, PowerPoint)
- Product sensitivity and pronounced taste for watchmaking

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