Telephone Operator

**JOB OPPORTUNITY**

**Telephone Operator - Receptionist**

**Hilton Geneva Hotel & Conference Centre**

**Close to Geneva Airport, we are 1 km away from Geneva Lake and 30-min from the world's best ski slopes.**

**We offer 496 rooms, 3 restaurants, a LivingWell Health Club with its largest indoor pool of Geneva and more than 5'500 m2 of conference and event space. At Hilton Geneva Hotel & Conference Centre, we are proud to welcome our guest in the largest hotel of Switzerland We are looking for the best talents ready to share the light and the warmth of hospitality and join our international group for a meaningful career.**

**What is it like to work for Hilton?**
- For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "**to fill the earth with the light and warmth of hospitality**" unites us as a team to create remarkable hospitality experiences around the world every day,

Our team members have the opportunity to travel the world with our
**Go Hilton** program that they can share with friends & family. They also have access to our
**Hilton University**: the development of our teams is at the heart of what we do With
**Travel with Purpose **commitment
- Assist the Front Office Team with daily Front Office operations
- Be able to answer phone calls from guests and transfer calls to the right department
- Provide prompt service and actively seek opportunities to drive Guest satisfaction
- Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
- Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
- Attend all Front Office meetings
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required

**hat makes us a good match?**

At Hilton Geneva, we live and work every day by our six core values:
**H **ospitality,
**I **ntegrity,
**L **eadership,
**T **eamwork,
**O **wnership and
**N **ow. If they reasonate with you, let's meet

For this specific job opportunity, we would value the following skills, experience and attitude:

- School / university degree **with a previous experience in a front office agent / receptionist role / reservation role **in the Hospitality industry
- Positive attitude and excellent communication skills
- **Fluent in English, French / German is a plus**:

- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Ability to work with pressure and doing multiple tasks
- Competent level of IT proficiency

**What are the next steps?**
- Our HR team will get in touch with you for a first phone call if we feel we are of a good match,
- As a next step, we would plan an interview with our Front Office Manager and our HR Director
- You may then go through an online behavioral assessment to understand a bit more about yourself and you will finally meet with our Hotel General Manager.