Service Designer

Vor 2 Tagen

Basel, Schweiz iptiQ Vollzeit

**About Swiss Re**

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.

**About the Role**

The Department 'Global Centre Operations' of Corporate Real Estate and Services (CRES) is looking for a Service Designer/Design Thinker to complement their team.

Offering and delivering services to our internal customers is the core business of Corporate Real Estate & Services (CRES).

CRES is globally responsible for Swiss Re's corporate real estate including the management of efficient/functional office environment and the provision of high-quality facility management services to address daily business needs of our clients.

The demand of our customers for innovation, intelligent design and exceptional quality paired with powerful technology is changing rapidly. We don't just want to keep up with the growing expectations - we want to be ahead. In this role you are a crucial driver when shaping and designing our solutions and service delivery approaches to meet our stakeholders' needs and expectations.

**The Responsibilities**:
- Build customer insights using appropriate research techniques and data sources to understand customer needs and requirements- Evaluate, define and clearly articulate business challenges, finding the right balance between the high expectations of customers versus feasibility and the right fit for purpose- Lead and facilitate workshops and trainings on design thinking, customer journey mapping, design sprints and similar- Develop and define target operating models (TOMs) to structure and standardise our service offerings on a global level- Implement incremental improvements yourself or support large projects end-to-end from ideation to implementation

**About the Team**

The team Global Centre Operations consists of diverse experts that covers themes such as ContactOne (Swiss Re's service delivery platform), Service Design & Customer Experience, Global Building Data & Plan Management, International Shipping, Strategic Workforce Planning, Risk & Governance, Technical On and Offboarding of new employees, Communication and Functional support and many more.

**About You**- Track record in service design and experienced in design thinking, UX design or similar- Experience in process design and service definition with a clear focus on customer needs- Ability to process and structure significant amount of data and carve out relevant data points to translate into customer insights, specifications and recommendations- Basic project management and change management skills in both traditional Waterfall and Scrum methods- Very good command of English, at least an understanding of German- Working knowledge of Microsoft Office Suite, SharePoint, Visio, Miro, Custellence

**About You**:
- Minimum of 4 years relevant work experience- University degree or equivalent is an asset- Innovative and out of the box thinking- Proactive and curious, outgoing and approachable- Self-motivated and able to work both independently and within a global, multicultural team

Our aim is to live visible and invisible diversity - diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences at all levels and in all functions and regions.

We collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

LI-Hybrid

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