Engineering Manager, Fintech Fulfillment

vor 3 Wochen

Zurich, Schweiz GetYourGuide Vollzeit

We are looking for an Engineering Manager to guide people, drive technical decisions and help develop our marketplace area and related customer channels.

You will lead and build up the newly created Fulfillment team within GetYourGuide's FinTech group. Its mission is to ensure a seamless experience for customers pre-purchase and especially post-purchase, anticipating potential problems and solving them before they happen. Key product areas include:

- Booking management features, such as cancellation and rescheduling
- Meeting points and hotel pickups
- Tickets
- Customer care tools such as chat and chatbots
- Help center and other self-service features

**Responsibilities**:
Engineering Managers are accountable for the performance of their teams, according to the following dimensions:

- Business Impact - Clear business metrics and working towards ambitious goals
- Team Health - Team members are engaged and complement each other in achieving common goals autonomously
- Productivity - MVP mindset, continuous improvements of team ways of working
- Systems Health - Defining and delivering towards clear metrics and SLOs
- Stakeholder Happiness - Managing dependencies and expectations, building trust with all stakeholders and delivering on commitments

**Requirements**:

- Passionate people manager in a technical team
- Customer-centric prioritization and data-driven decision-making
- Strong product sense and ability to identify and drive improvements in proxy metrics
- Technical excellence (operations, on-call, quality)
- Software development experience comparable to a Senior Software Engineer
- Excellent written and verbal communication skills in English

**Nice to have**:

- Experience working in (or closely with) e-commerce, travel and/or customer care
- Experience in scale-up environments
- Experience as a product manager/owner

**We offer**:

- High ownership and opportunities to create business impact
- Smart, engaged co-workers with an influential engineering culture
- Working on a product that helps create memorable travel experiences
- Relocation assistance with a great team to help you with your move to Zurich
- Virtual stock options that make you an integral part of the company's growth and success
- Public transportation discounts
- Annual external training budget - be constantly learning
- GetYourGuide gift cards and extra discount

In the meantime, you can check our blog to see what happens behind the scenes at GetYourGuide and check out our Tech Radar for an insight into the stack we use to turn our customers' travel dreams into reality.

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