Education Director

**How you will create a beautiful impact**:

- Steer and implement TR education and retail coaching strategy in line with the company’s roadmap and Global Education guidelines.
- Ensure consistent rollout of Education programmes in TR worldwide to elevate the retail teams and the BAs to the highest level of execution.
- Act as a genuine brand ambassador by embodying the brand values and by being a role model for the Education and Retail teams.
- Define, implement education KPIs and make sure that they are applied and achieved consistently in Global TR.
- Lead Education teams and support Retail teams to maximize the retail equation.

TR EDUCATION AND RETAIL COACHING STRATEGY
- Define and implement TR Education strategy based on the company’s roadmap, in alignment with Global Education & TR Management.
- Define and implement yearly plan and share with Education and retail teams.
- Organize quarterly meetings / catchups with stakeholders

TR EDUCATION PROGRAMS AND TOOLS (FROM CREATION/ADAPTATION TO IMPLEMENTATION)
- Responsible for the roll-out and follow-up of all Education initiatives, Retail and Education KPIs in collaboration with the Retail Teams.
- For innovation launches, define clear pre
- and post-training activities and follow up with retail coaches.
- Integrate e-learning as an alternative and complementary learning platform. Adapt to TR needs if necessary.
- Actively evaluate education needs and craft bespoke programs and tools if need be or adapt existing tools.
- Propose further enhancements of alternative education channels

TEAM MANAGEMENT
- Leads and manages Education team.
- Animate, feed and work in close collaboration with the TR Education communities: Retail Coaching taskforce, Chinese speaking community and CRM taskforce.
- Actively support integration and collaboration between the education and retail team.

BA MOTIVATION AND RETAIL INITIATIVES
- Implements BA career development and reward programs to motivate teams having a retail excellence and client centric mindset.
- Animate the Beauty Advisor community with Beauty Advisor Magazine, LP talk feed
- Lead and organize yearly TR Beauty Advisor conferences with the support of TR Education and Retail teams
- Lead and coordinate the guest experience surveys (in collaboration with CXG) with the retail and education teams

REPORTING AND BUDGET
- Provide feedback on specific education TR needs to Global Education and make sure TR is considered in Education development.
- Lead budget planning for TR Education and update regularly for forecast phases.
- Steer twice a year the forecast of education assets linked to new marketing plan.

**What you need to become our next audacious talent**:

- Strong leadership and managerial experience (10 years)
- Training, Retail strategy and sales experience (10 years)
- Structured approach to planning and KPI measuring
- Energetic and outgoing personality with strong presentation skills
- Passion for selling and people (BAs & clients)
- Embraces change and embark the team
- Cares about the people in the team
- Fluent in English, Mandarin would be ideal, all other languages are a plus.

**Why your journey with us will be unique**:

- We care of our employees well-being: we contribute to the cost of your health insurance.
- On top of your 25 working days holidays, overtime is compensated with 8.5 additional days off
- Every Tuesday our HQ factory shop is open exclusively for you to access our amazing products with a discounted price and with the advice of a Beauty Advisor
- We recognize the importance of flexible work: you can work from home on a weekly basis
- Fantastic office location in the centre of Zurich coming in 2024

**The world of La Prairie is just a few steps away**:

- Application with CV + Cover Letter (recommended)
- 1st online interview with HR and/or Hiring manager
- Additional interviews onsite with the Hiring Manager and other from the business.

**To all recruitment agencies**:
La Prairie does not accept agency resumes. Please do not forward resumes to our jobs portal, We are not responsible for any fees related to unsolicited resumes.

At La Prairie we work on creating a diverse & inclusive culture by having a balanced population and an open, safe, trusting and accepting culture. We believe that diversity in our talents is the strength of our house and we are supporting professional equality for everyone. We welcome applicants with and from diverse background.