Client Success Manager B2B

vor 22 Stunden

Basel, Schweiz Zattoo AG Vollzeit

We Are Zattoo

Founded in 2005 Zattoo is one of the leading TV streaming providers in Europe with around 3 million users per month. With headquarters in Zurich, we also have a large team in Berlin. Over 200 employees of 40 nationalities contribute to the television of the future and we are growing We are pioneers in our field and wish to remain so in the years to come. That challenges us and is great fun. We have a culture that is constantly on the lookout for new opportunities, allows mistakes to be made in learning and places good ideas above hierarchies. For us, flexible working hours and the opportunity to work remotely are a matter of course. We truly foster trust based working.

THE ROLE

Zattoo is a leading player in the TV-As-A-Service market, servicing several million TV users and dozens of B2B customers across Europe on numerous platforms.

As we focus on growing our TV Platform client base, we are seeking an Account Manager (f/m/x) to further look after and support our existing German and international B2B customers throughout their contractual lifetime.

As a member of a highly motivated and very committed TV Platform Client Success Management Team, you will be the first point of contact for all TV and contract related questions of selected B2B customers. By building a sustainable and strong relationship with them, you will position yourself as a strategic partner and trustworthy consultant. You will accompany all contract related topics and be the go-to person for other internal stakeholders.

YOUR FUTURE, ON DEMAND

The ideal blend of stability and flexibility. A genuinely human employer that cares for people and the planet. True autonomy to shape what comes next, for us and you. This is the perfect platform to take your career where you want.

Back in 2005, we pioneered Europe’s first TV streaming service. Today, we’re the world’s first certified climate neutral TV streaming provider. 3 million users across three countries. Over 230 colleagues of 47 nationalities. We’re the grown-up start-up, helping to shape a better future since day one. That hasn’t changed, even if the world has. We’re friendly, international, inclusive - and our people say we’re reliable and transparent, too. It’s why they trust us and believe in what we do.

WHAT YOU’LL DO
- Strengthen and maintain strong professional relationships to the B2B customers and position yourself as the first point of contact for all service related topics.
- Proactively offer additional features, functions and content to the customers to facilitate up-selling during the contract period.
- Communicate app updates and the development of new features for the customers.
- Filter new customer product requirements into the organization and support their implementation.
- Interface and collaborate with many internal stakeholders such as Engineering, Portfolio Management, Project Management, Content, Support, Finance, Sales, etc.
- Own monthly reporting for customers and prepare and oversee the billing processes in coordination with the Zattoo finance team.

WHAT YOU’LL BRING
- Preferably 3+ years of experience in client relationship management within the Internet, IT, telecommunications or media sector.
- Ability to quickly establish credibility and strong working relationships with customers.
- Excellent client-facing communication and presentation skills.
- Strong interest in latest trends in video distribution technology and in the ongoing transformation of the TV and video consumption experience.
- Desire to understand the technical side of Zattoo’s TV Platform business including technical requirements and the possibilities of Zattoo’s existing technology and platform.
- High energy and self-motivation with willingness to independently come up with ideas, make action plans and implement them.
- Team player mindset to collaborate with other colleagues.
- Excellent written German AND English skills. Additional language skills (e.g. in French and/or Italian) are a plus.

The Location

The location is Zattoo’s Office in Zurich, Switzerland. Some travel to key customers (mainly in Switzerland and Germany) will be required.

WHY JOIN US?

At Zattoo, you’re always on firm ground with real freedom to explore. You’ll have the support and opportunity you need to go far, while you’re helping us create a sustainable and entertainment-filled future for all.

WHAT WE OFFER YOU
- Reward: strong market competitive salary
- Recharge: 30 days vacation plus public holidays
- Regulate: trust based flexible working hours and the option for remote working 8 weeks per year

**Plus**:

- We’re sharing: Free access to the best streaming experience on the market
- We're developing: your own development budget, German classes and Zattoo all-company hack days
- We’re inclusive: ‘Zattooies’ are a fun, engaged, and diverse team made up of 44 nationalities
- We’re healthy: yoga classes, health checks, team sports, organic fruit, vega

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