Customer Service Intern
vor 3 Wochen
Reference Code: 101004**Customer Service Intern**:
- Genève, GE, CH- Trainee/InternThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
Au sein du Département Commercial, et de l’équipe Client Expérience and Programming, vous accompagnerez la Client Services & Care Project Manager dans la mise en place et le pilotage des opérations Care Services sur le Marché Suisse.
RESPONSABILITÉS
- Soutien opérationnel du CS
- Être en support des Boutiques et des Partenaires concernant les réparations en cours et les cas potentiellement litigieux
- Coordonner la communication entre les points de vente, la Plateforme et les Manufactures
- Être le contact privilégié des points de vente concernant les procédures Care Services
- S’assurer du fonctionnement et de la bonne gestion des outils en Boutique
- Soutenir les Boutiques sur les Services immédiats
- Déploiement et suivi des Plans de fidélisation CARE
- Accompagner nos points de vente sur le projet Cartier CARE, de la communication aux Clients au fonctionnement du programme
- Assurer le déploiement des Plans de Service au sein de la filiale, en collaboration avec nos points de vente, et analyser les résultats
- Répondre aux demandes des Boutiques concernant le Baromètre de satisfaction et les soutenir dans l’optimisation de l’outil
- Développer l’utilisation des Montres de Courtoisie au sein des Equipes en Boutique
- Participation aux différents projets CS
- Être un relai d’information auprès des parties prenantes (Boutiques, Partenaires, Filiale, Manufactures & HQ)
- Participer aux présentations et au développement des outils relatifs à ces projets
- Mettre en œuvre des formations pour contribuer au succès des projets et assurer leur suivi
- Gestion des demandes extérieures
- Répondre aux demandes de la Police ou de toute autre institution légale
- Etablir des attestations de valeur lorsque demandé par un Client
PROFIL
- Aptitude à travailler en multi-projets : rigueur, organisation et sens des priorités
- Orientation Clients
- Soucis du détail
- Autonomie
- Bon sens relationnel
- Français et Anglais courant, l'Allemand est un plus
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