Team Lead E-commerce Operations

Vor 2 Tagen

Basel, Schweiz Odlo International AG Vollzeit

We are ODLO

Born in Norway and engineered in Switzerland, ODLO offers performance sportswear across multiple categories: functional base layers, running, cycling, cross country and outdoor. #ZeroExcuses

With more than 70 years of heritage, ODLO, the inventor of performance sports underwear and the three-layer principle, continues to innovate, always making sure that it stays one step ahead, and is distributed in over 35 countries. #OneStep#Ahead

As a full-year performance brand, ODLO also shows strong commitment towards social and environmental sustainability and is proud of its leader status at the Fair Wear Foundation. #BeAwareOfWhatYouWear

**Your field of play**
We are seeking a highly organized and detail-oriented individual to join our E-commerce team as a Team Lead. In this role, you will be responsible for running E-commerce operations, customer service, and a marketplace with the support of a team. Your main tasks are:

- Run and manage DTC E-commerce operations and lead the DTC customer support team
- Set clear performance targets for all team members and provide ongoing guidance and support to help them meet those targets
- Collaborate with other teams (e.g., content, marketing, product, finance) to ensure alignment and support for overall business objectives and during major sales campaigns and the peak season
- Manage various workflows and customer experience tools to ensure a seamless and positive customer experience (digital Genius, MS Dynamics, ShipUp)
- Oversee payment management systems such as Adyen, Twint and PayPal to ensure timely and accurate processing of transactions and liaise with Finance during monthly, yearly closing
- Develop current DTC marketplace business and drive growth to the overall
E-Commerce P&L through geographic expansion and marketplace provider diversity

**Your story**
What you bring:

- Bachelor's degree in a relevant field (e.g., business, e-commerce, marketing) or equivalent education
- 4+ years of experience in e-commerce operations, customer service, and/or marketplace management
- 1+ years of experience leading and managing a team
- Proven track record of meeting and exceeding performance targets
- Excellent communication, leadership, and problem-solving skills
- Strong analytical and organizational skills
- Experience with E-commerce platforms (e.g., Shopify, Amazon, eBay) and CRM systems (e.g., Zendesk, Salesforce)
- Experience with payment management systems such as Adyen, Twint and PayPal
- Experience in agile project management a huge plus
- Fluent in English and German

**We are one step ahead**
This you can expect:

- Exciting tasks with lots of personal responsibility and personal scope in the dynamic world of sport
- Traditional brand with open idea management and a pronounced social and environmental awareness
- Flat hierarchy with open communication and an uncomplicated, interactive and positive working atmosphere
- Free use of the internal fitness center, vitamin stations (drinks & fruits) as well as the employee car park and participation in various employee events
- Generous discounts on ODLO products

**Are you ready?**

We are looking forward to meeting you

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