Operational Key Account Manager

vor 1 Woche

Zurich, Schweiz UBS Vollzeit

Switzerland - Zürich
- Business management, administration and support
- Global Wealth Management

**Job Reference #**
- 258379BR

**City**
- Zürich

**Job Type**
- Full Time

**Your role**
- Are you a team player interested in acting as the interface between internal and external clients? Would you like to expand your banking knowledge and excel in high pressure environments?
- We're looking for an Operational Key Account Manager to:
- act as the main point of contact for asset managers; introducing them to UBS custody products and services; guiding them through the onboarding; understanding requirements and developing tailored solutions for them.
- manage and coordinate the custody on and off-boarding of UBS Financial Institutions, Institutional and Wealth Management clients and their asset managers inclusive of product setup, coordination of securities migration by liaising with our settlements teams, the external custodians and counterparties
- proactively and independently manage cases with strong risk focus and dealing with urgent escalations
- professionally handle relationships with internal ad and external stakeholders in accordance to the values and standards set by UBS

**Your team**
- You’ll be working in the Onboarding and Migrations Team within Wealth Management in Zurich-Altstetten. You will be part of an international, positive minded and highly committed team with a diversified background.
- We work closely with front and back office colleagues to manage and resolve queries from our clients globally. Our key objective is to deliver excellent client services while continuously challenging our process efficiency and behavior.
- Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

**Your expertise**
- knowledge of custody and securities
- team oriented
- fast learner who can also work independently
- strong interest and focus on clients relationships
- able to identify and mitigate risks
- suggest and implement new ways of working efficiently
- high proficiency in English and German. French or Italian are an asset
- excellent PC literacy (Microsoft Office Suite)
- excellent communication and interpersonal skills
- ability to work under pressure while maintaining high quality standard of service
- passion for dealing with clients and understanding of securities and global custody products
- can-do mentality with proven ability to increase customer satisfaction
- focused on client service and timely resolving of client inquiries

**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

**How we hire**

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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