Customer Solutions Manager

vor 3 Wochen

Basel, Schweiz AWS EMEA SARL (Switzerland Branch) - G96 Vollzeit

Experience of large scale IT/digital/business transformation or migration programs at a customer facing role
- Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level
- Strong organizational governance and troubleshooting skills with precise attention to detail

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

In the role, you will be trusted partner to our AWS customers, leveraging your delivery experience with technical change programs to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The Delivery of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will help solve the customer’s challenges through new ideas, tools and mechanisms.

You will evangelize AWS services and guide customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?

Come build the future with us.

About the team
Diverse Experiences

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Zurich, ZH, CHE
- Direct experience implementing AWS/cloud services
- Robust understanding of key technology and market trends
- PMP and/or SCRUM/Agile, SAFe certified

  • Customer Experience Manager

    Vor 5 Tagen

    Basel, Schweiz CPL Recruitment Vollzeit

    **Posted date **15 April 2024 **Location**Basel **Job type** Permanent **Salary**Negotiable **Discipline** HR **Reference**JO-2404-533294 An exciting and growing business looking to bring state-of-the-art medical technology to the market, enabling people globally to self-manage diabetes and other chronic diseases, are currently hiring a passionate and...

  • Digital Biomarker Data Solution Manager

    vor 4 Wochen

    Basel, Schweiz Roche Vollzeit

    The Position Digital health technology is transforming the way we develop personalized medicines for patients. Roche is dedicated to creating community- and regulator-accepted digital endpoints and digital outcomes that redefine the way we measure disease progression in clinical drug trials and make them accessible to Biopharma companies and the...

  • Customer Excellence Manager

    Vor 6 Tagen

    Basel, Schweiz Lonza Vollzeit

    Switzerland, BaselToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big...

  • Customer Excellence Manager

    vor 4 Wochen

    Basel, Schweiz Lonza Vollzeit

    Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small,...

  • Customer Operation Manager

    vor 3 Wochen

    Basel, Schweiz D-ploy Vollzeit

    D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT...

  • Product Manager

    vor 1 Monat

    Basel, Schweiz ABB Vollzeit

    **Product Manager (Digital Solutions)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Digital Biomarker Workflows Solution Manager

    vor 4 Wochen

    Basel, Schweiz Roche Vollzeit

    The Position Digital health technology is transforming the way we develop personalized medicines for patients. Roche is dedicated to creating community- and regulator-accepted digital endpoints and digital outcomes that redefine the way we measure disease progression in clinical drug trials, and make them accessible to Biopharma companies and the...

  • Customer Relationship Manager in 50%

    vor 4 Wochen

    Basel, Schweiz Universitäres Zentrum für Zahnmedizin Basel UZB Vollzeit

    **Das ist in der Schweiz einmalig: allgemeine und spezialisierte zahnmedizinische Behandlung, universitäre Lehre und Forschung unter einen Dach - im Universitären Zentrum für Zahnmedizin Basel UZB.** **Werden Sie Teil unseres Teams!** Das Universitäre Zentrum für Zahnmedizin Basel UZB beschäftigt rund 280 Mitarbeitende aus über 20 Nationen und ist...

  • Project and Customer Success Manager

    vor 4 Wochen

    Basel, Schweiz Axom Vollzeit

    We are looking for an experienced employee that will help us manage ongoing and new projects. Not only will you have to act as a project manager, but your job is to ensure customer satisfaction. This means that after getting some experience, you have to anticipate customer needs and take initiatives to ensure they want to work again with us. **The daily...

  • AOG Duty Manager

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Jet Aviation Vollzeit

    AOG Duty ManagerLocation:Basel, CHFlexible Work Arrangement: OnsiteJob Category: Customer Standards & ServicesCareer Level: ProfessionalRequisition Id: 2626Position SummaryAs an AOG Duty Manager at Jet Aviation, you will be responsible for providing successfully driving the AOG support to Jet Aviation's customers. The team of AOG Duty Managers provide 24/7...

  • Customer Care Center Manager 100%

    vor 1 Monat

    Basel, Schweiz IMI Vollzeit

    Für unser dynamisches und motiviertes Team in Füllinsdorf (BL) suchen wir infolge Pensionierung der bisherigen Stelleninhaberin ab Herbst 2023 oder nach Vereinbarung eine kompetente und engagierte Führungspersönlichkeit als Customer Care Center Manager. **Customer Care Center Manager 100%** **Dein Aufgabenbereich ist**: - Verantwortlich für alle...

  • AOG Duty Manager

    vor 2 Wochen

    Basel, Schweiz Jet Aviation Vollzeit

    AOG Duty Manager Location: Basel, CH Flexible Work Arrangement: Onsite Job Category: Customer Standards & Services Career Level: Professional Requisition Id: 2626 Position Summary As an AOG Duty Manager at Jet Aviation, you will be responsible for providing successfully driving the AOG support to Jet Aviation's customers. The team of...

  • Program Manager

    vor 1 Monat

    Basel, Schweiz Swisslinx Vollzeit

    On behalf of one of our clients, an international financial institution located in Basel, Swisslinx is looking for a talented Program Manager. You will work to the Head of the Programme Office and will be responsible for delivering on the Banking department’s ambitious programme of providing new and modern digital offerings to their customers. The...

  • Msp Programme Manager

    Vor 2 Tagen

    Basel, Schweiz Manpower Vollzeit

    With 40+ years of experience delivering client-focused, technology enabled, innovative workforce solutions to the market, Talent Solutions delivers expertise across the talent lifecycle. To keep pace with rapidly transforming markets, organizations must create flexibility and agility around their operations. Organizations need a better strategy for how they...

  • Project Manager

    Vor 6 Tagen

    Basel, Schweiz ITech Consult Vollzeit

    **Project Manager / Scrum Master** (f/m/d) - integration /** **Medical / SAFe / CRM / IT** *** **Project**: For our pharma customer in based in Basel we are looking for a highly qualified Project Manager / Scrum Master. Background: EpiCX, the Global Customer Engagement Program is an ongoing business and IT transformation program and foreseen to end 2023....

  • Quality & Customer Service Manager

    Vor 2 Tagen

    Aargau/Luzern/Basel, Schweiz Pneuhaus Frank AG Vollzeit

    HomeJobsQuality & Customer Service Manager gesucht Kanton Aargau / Luzern / Basel Stellenangebot: Quality & Customer Service Manager gesucht Ihre Aufgaben: Mitarbeiterkoordination:Als Verantwortlicher der Abteilungen Kundenannahme, Verkauf, Werkstatt und Lager tragen Sie die Verantwortung für die erfolgreiche Führung der Mitarbeiter. Kundenbetreuung:Sie...

  • Account Manager

    vor 4 Wochen

    Basel, Schweiz Brenntag Vollzeit

    Our team in Basel currently has an opening for a Account Manager (external) Pharma Our Brenntag Pharma EMEA division builds the link between raw material suppliers and medical product producers and manages the distribution of APIs, excipients, intermediates, as well as base chemicals with value-added services. We serve the market with our...

  • Business Development Manager

    vor 1 Monat

    Basel, Schweiz HIKMA-SOLUTIONS Vollzeit

    Hikma-Solutions recherche pour l'un de ses clients un "Business Development Manager (h/f). Vous rejoignez une banque de détail en fort développement au service de ses clients. Nous recherchons un Business Development Manager pour nous accompagner dans le développement de notre agence à Bâle. **Vos principales missions seront les suivantes**: - Mener...

  • BASEL OFFICE

    vor 4 Wochen

    Basel, Schweiz Viking Vollzeit

    Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®. Viking has more than 250 awards to its name, including being...

  • Digital Partner

    Vor 6 Tagen

    Basel, Basel-City, Schweiz F. Hoffmann-La Roche AG Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...