Brand Performance Director

vor 2 Monaten

Genf GE, Schweiz MSC Cruises Vollzeit

The Yacht Club Director is the ultimate responsible of the entire Yacht Club guest experience on-board all ships in the MSC Fleet. In line with standards set at a corporate level and our guest’s expectations, leads the definition of the on-board Yacht Club product and monitors its implementation in order to deliver an on-board cruise experience that exceeds the expectations of our affluent guests.
Organisational Context
The Corporate Product Development and Guest Experience Team is based in Geneva. Hotel operations is the functional department which provides daily operational support to the fleet but also designs strategic initiatives to aid the manifestation of the MSC brand as a world leader.
The Team also coordinates activities with other business units (Operation departments) distributed in Italy and the UK - F&B, Crew Department, Technical and Marine Ops, and with the on-board Hotel Directors and Captains.
The Team works closely with the responsible of Product Design & Innovation and HR Product Training & Development.
- Relevant experience in a similar role in a luxury hotel chain or business consultancy or operational internal audit.
- Fluent English. Knowledge of Italian or another language is an advantage.
- Experience in managing remote teams.
- Experience in managing several projects at the same time.
- 10+ years of experience in the Cruise industry.

The Yacht Club Director is the ultimate responsible of the Yacht Club experience on-board MSC ships.
- Fully owns the entire Yacht Club experience, and aligns all stakeholders to ensure consistent delivery of a superior product is executed.
- Works with the functional teams to develop and enhance guest centric and new luxury initiative whilst staying “on brand”.
- Monitors the Yacht Club performances in terms of guest satisfaction and P&L and provides feedback to the different Operations departments.
- Works on special corporate projects that are beneficial to the entire fleet and not only to the Yacht Club, as Yacht Club guests are fully integrated in all aspects of the cruise cycle.

The Yacht Club Director analyses guest satisfaction, Yacht Club product delivery and on-board revenue results in order to create Yacht Club brand guidelines and KPI for the entire fleet.
- Coordinates meetings with operational teams, Marketing, and other key stakeholders for analysis and discussion of above mentioned results.
- Defines corrective actions and proposes guidelines and KPI for the creation of standard operational procedures that will be sent to the Ships Yacht Clubs.
- Ensures perfect alignment between product design and on-board staffing.
- Provides constant updates to all offices and ships Yacht Club Director in order to establish a continuous improvement approach.

The Yacht Club Director guarantees the effective implementation of product development projects and seasonal plans to ensure respect of KPI and standard procedures.
- Is the point of contact for Onboard Yacht Club Director and Hotel Director for product-related issues and provides feedback to the Hotel Ops team, F&B and HR to coordinate action plans.
- Monitors guests satisfaction through comment forms, analytical systems and dedicated surveys to identify key opportunities and propose corrective actions.
- Visits Ships regular to audit and support the on-board execution of set standards.
- Coordinates Mystery Shoppers audits and manages follow-up visits.

The Yacht Club Director supports product fleet wide development projects
- Works with the Hotel Operations team on global projects
- Defines specifics of the developments with all departments involved, submit budget for approval, and sets time schedule for execution.
- Creates standard operating procedures related to these initiatives.
- Closely monitors the start-up phase and ensures the on-time and within budget executions of the project.
- Provides follow up to all parties involved.

The Yacht Club Director monitors the operational dashboard of the fleet and liaises with all teams involved, both on-board and ashore, to facilitate continuous improvement and excellence.
- Regularly analyses P&L and all other operational KPI of the Yacht Club guests.
- Provides suggestions and corrective actions in areas of competence and monitors the follow-up on all discrepancies.

VISA REQUIREMENTS (if any)
EU Passport or Right to work in Switzerland.
Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different c

  • Brand Performance Director

    vor 4 Wochen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job Title: Brand Performance DirectorJob Summary:The Brand Performance Director is a key role within MSC Cruises, responsible for delivering an exceptional onboard experience that exceeds guest expectations. This position requires a strategic thinker with a deep understanding of the cruise industry and a proven track record of driving business growth.Key...

  • Brand Performance Director

    vor 3 Wochen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job Title: Brand Performance DirectorJob Summary:The Brand Performance Director is a key role within MSC Cruises, responsible for delivering an exceptional onboard experience that exceeds guest expectations. This position requires a strong understanding of the cruise industry, excellent leadership skills, and the ability to drive business results.Key...

  • Brand Performance Director

    vor 2 Wochen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job Title: Brand Performance DirectorJob Summary:The Brand Performance Director is a key role within MSC Cruises, responsible for delivering an exceptional onboard experience to our guests. This position requires a strong leader who can define and implement the onboard product, ensuring it meets the high standards set by the company and exceeds guest...

  • Brand Performance Manager

    vor 2 Wochen

    Genf, GE, Schweiz MSC Cruises Vollzeit

    With a genuine passion for service and an outgoing personality, the Brand Performance Manager - Yacht Club, constantly aims to exceed hospitality industry standards while ensuring complete guest and team satisfaction fleet wide. The position will focus on ensuring operational goals are met and consistent training, leadership, development, and recognition of...

  • Brand Performance Manager

    vor 2 Wochen

    Genf, Schweiz MSC Cruises Vollzeit

    With a genuine passion for service and an outgoing personality, the Brand Performance Manager – Yacht Club, constantly aims to exceed hospitality industry standards while ensuring complete guest and team satisfaction fleet wide. The position will focus on ensuring operational goals are met and consistent training, leadership, development, and recognition...

  • Brand Management Lead, Global Communications Group

    vor 2 Monaten

    Genf, GE, Schweiz World Economic Forum LLC Vollzeit

    The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation. The Forum engages the foremost political, business, cultural and other leaders of society to shape global, regional and industry agendas. The Global Communications Group is the central Forum team dedicated to...

  • Marketing Director

    vor 1 Monat

    Genf, Genf, Schweiz Michael Page Vollzeit

    Marketing Director **Key Responsibilities:** * Develop and execute a global marketing strategy for B2B and B2C audiences globally, leading digital marketing, advertising campaigns, and strategic initiatives to boost brand visibility and revenue. * Oversee public relations, media relations, crisis communication, and event planning to enhance reputation and...

  • Marketing Director

    vor 1 Monat

    Genf, Genf, Schweiz Michael Page Vollzeit

    Marketing Director **Key Responsibilities:** * Develop and execute a global marketing strategy for B2B and B2C audiences globally, leading digital marketing, advertising campaigns, and strategic initiatives to boost brand visibility and revenue. * Oversee public relations, media relations, crisis communication, and event planning to enhance reputation and...

  • [switzerland] Associate Director, Communications

    vor 2 Monaten

    Genf, GE, Schweiz Santen Vollzeit

    **Company Description** Santen **is a specialized life sciences company with a proud 130-year heritage focused exclusively on ophthalmology. As a Japan-originated, global company with our footprint in over 60 countries, we are dedicated to delivering innovative treatments and digital solutions for eye health and addressing vision-related social issues for...

  • Chief, Institutional Performance Division

    vor 2 Monaten

    Genf, GE, Schweiz International Organization for Migration Vollzeit

    Position Title**: Chief, Institutional Performance Division** Duty Station**: Geneva, Switzerland** Classification**: Professional Staff, Grade P5** Type of Appointment**: Fixed term, one year with possibility of extension** Estimated Start Date**: As soon as possible** Closing Date**: 04 September 2024** - Established in 1951, IOM is a Related...

  • Director, Talent Management Service

    vor 1 Woche

    Genf, GE, Schweiz World Intellectual Property Organization Vollzeit

    Human Resources Management Department, Sector of the Director General Grade - D1 Contract Duration - 2 years * Duty Station : CH-Geneva Publication Date : 22-Oct-2024 Application Deadline : 18-Nov-2024, 4:59:00 PM **1.** **Organizational Context** a. **Organizational Setting** A key initiative outlined in WIPO's Medium Term Strategic Plan 2022-2026 is...

  • Metaxa Junior Global Brand Manager

    vor 2 Monaten

    Genf, GE, Schweiz Remy Cointreau Vollzeit

    **Description de l’offre**: As Junior Global Brand Manager for Metaxa, you will help to develop, implement and optimize the marketing plan as brand owner. You will get involved in multiple activities including product development, activation tools and off/on premise activities, digital support. In this role, you will contribute to drive business growth...

  • Metaxa Junior Global Brand Manager

    vor 2 Monaten

    Genf, GE, Schweiz Remy Cointreau Vollzeit

    As Junior Global Brand Manager for Metaxa, you will help to develop, implement and optimize the marketing plan as brand owner. You will get involved in multiple activities including product development, activation tools and off/on premise activities, digital support. In this role, you will contribute to drive business growth under the responsibility of the...

  • Global Brand Manager

    vor 2 Monaten

    1203 Genf, GE, Schweiz Teoxane Vollzeit

    **Date**:26 juil. 2024 **Lieu**: Genève, Global Marketing, 1203 **Entreprise**:teoxanesa Teoxane Laboratories were established in Geneva, Switzerland, in 2003. They are specialized in the design and manufacturing of hyaluronic acid-based dermal fillers and dermocosmetics. Teoxane strength is to offer a global patient care. Using its products,...

  • Director of Compliance

    vor 1 Monat

    Genf, GE, Schweiz PostPro Ltd Vollzeit

    **Job Summary** We are delighted to be assisting a key strategic partner with the recruitment of a Director of Compliance for a leading RegTech company based in Geneva. This dynamic organisation is at the forefront of regulatory technology, providing cutting-edge solutions to streamline compliance processes. They are seeking a seasoned Director of Compliance...

  • Esg Reporting and Impact Performance Manager

    vor 2 Monaten

    Genf, GE, Schweiz L'Occitane Vollzeit

    The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en...

  • Account Director, Healthcare

    vor 4 Wochen

    Genf, GE, Schweiz Weber Shandwick Vollzeit

    **Account Director, Healthcare PR/Communications** **Healthcare Practice - Geneva** **About Weber Shandwick** **About Weber Shandwick in Switzerland** With offices in Geneva, Weber Shandwick Switzerland acts as an international Hub within the broader Weber Shandwick network. We provide strategic counsel and integrated campaign development for the global...

  • Deputy Director, Internal Audit Division

    vor 1 Monat

    Genf, GE, Schweiz International Organization for Migration Vollzeit

    Position Title**: Deputy Director, Internal Audit Division** Duty Station**: Geneva, Switzerland** Classification**: Professional Staff, Grade D1** Type of Appointment**: Fixed term, one year with possibility of extension** Estimated Start Date**: As soon as possible** Closing Date**: 06 October 2024** - Established in 1951, IOM is a Related Organization...

  • Associate Director Sales

    vor 3 Wochen

    Genf, Genf, Schweiz Argenx Vollzeit

    Join Argenx as a Sales & Marketing Associate DirectorAt Argenx, we are committed to improving the lives of people suffering from severe autoimmune diseases. We are seeking a dynamic and visionary Sales & Marketing Associate Director to achieve the commercial objectives of Vyvgart in Switzerland & Austria (CHAT).Purpose of the FunctionThe Sales & Marketing...

  • Director of New Builds Entertainment Technical

    vor 3 Wochen

    Genf, GE, Schweiz MSC Cruises Vollzeit

    The Director of New Builds Entertainment Technical Development leads the design, development, and execution of the technical infrastructure supporting entertainment spaces for adults, families, and youth, including theaters, lounges, and venues within the New Builds portfolio. Reporting to the Senior Director New Builds Guest Operations, with a functional...