Project Manager Ecommerce

vor 4 Wochen


Zug, Schweiz ITech Consult Vollzeit

**Project Manager eCommerce & Process Excellence for RDCH **(f/m/d) - Procurement /** **B2B Schnittstellen / kommunikative / Microsoft Office und Google Suite /Supply chain / Deutsch**

**Project**:
Für unseren Kunden Roche Diagnostics Schweiz suchen wir einen hochqualifizierten Project Manager eCommerce & Process Excellence für RDCH.

**Background**:
Sie werden für die Abteilungen Order Management/ Commercial Operations der Schweizer Vertriebsorganisation Roche Diagnostics (Schweiz) AG tätig sein. Das Team versteht sich als Bindeglied zwischen unternehmerischen Zielen und der kaufmännischen Abläufe innerhalb der Supply Chain. Zu den Hauptaufgaben im Order Management // Commercial Operations gehört die Abwicklung von Kundenbestellungen, Kundensupport für den eShop, die Betreuung von Kundenanfragen, Bearbeitung logistischer Reklamationen sowie die Verwaltung des Kundenstamms. Verantwortung über die lokalen logistischen Prozesse in SAP sowie aktive Überwachung sämtlicher Schnittstellen für die Auftragsverarbeitung (eOrdering/ eInvoicing). Durch die Implementierung digitaler Lösungen stellen wir reibungslose und effiziente Bestellabläufe sicher, um unsere Kunden optimal mit Produkten zu versorgen.

**Aufgaben & Verantwortlichkeiten**:

- Konkrete Massnahmenplanung pro eCommerce-Lösungsansatz/ Kundensegment
- Durchführung Analyse Kundenverhalten innerhalb Bestellmanagement
- Aktive Mitwirkung bei der Erhöhung der Adaption digitaler Lösungen im kundenseitigen Bestellprozess mit
- Enge Zusammenarbeit mit dem Aussendienst (Unterstützung eCommerce-Betreuung der Kunden)
- Resultate nachhaltig dokumentieren (CRM), bei Bedarf Optimierung der Aktionen
- Erstellen von Reportings/Dashboards zur effizienten Steuerung der Team
- Aktivitäten
- Auswertung Resultate (KPIs) und Monitoring Soll/Ist
- Weiterentwicklung und Digitalisierung der lokalen Commercial Operations-Prozesse

**Must Haves**:

- Kaufmännische Ausbildung und/ oder abgeschlossenes Studium (Betriebswissenschaft/ Logistik / Supply Chain) oder ähnliches
- 2-5 Jahre Berufserfahrung im Projektmanagement sowie in der Optimierung von Prozessen, idealerweise im Bereich Digital/Procurement/Supply Chain
- IT-affin und versierter Umgang mit Microsoft Office und Google Suite, Kenntnisse über B2B Schnittstellen oder Internetprogramme sind von Vorteil
- Sehr gute Deutsch
- und Englischkenntnisse in Wort und Schrift sind erforderlich, Französischkenntnisse sind von Vorteil
- Sie besitzen die konzeptionelle Stärke und Fähigkeit, sich in komplexe Sachverhalte schnell und erfolgreich einzuarbeiten und handeln dabei unternehmerisch
- Flexibilität, Kreativität, die Fähigkeit in einem dynamischen Markt zu agieren und Lösungen zu finden
- Sie sind ein Teamplayer mit selbstständigem Arbeitsstil, Durchsetzungsvermögen und Eigeninitiative
- Sie haben sehr ausgeprägte interpersonelle und kommunikative Fähigkeiten

**Reference Nr.**: 922600TP
**Role**:Project Manager eCommerce & Process Excellence for RDCH
**Industrie**:Pharma
**Workplace**:Rotkreuz
**Pensum**:100%
**Start**: 01.07.2023
**Duration: 12++**
**Deadline**: 24.05.2023

If you are **interested** in this position, please send us your complete dossier via the link in this advertisement. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad or to jobs[at]itcag[dot]com.

**Contact us** for more information about our company, our positions or our attractive Payroll-Only programme: +41 41 760 77 01.

**About us**:



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