Technical Customer Advisor

vor 6 Monaten

Ecublens, Schweiz HIKMA-SOLUTIONS Vollzeit

Hikma-Solutions is seeking for one of its clients a "Technical customer advisor - sales support".

You will play a pivotal role in customer satisfaction by providing competent advice and working conscientiously and efficiently, thereby making a significant and valuable contribution to the successful growth of the company.

Tasks

Providing technical advice to customers on the extensive range of company products and solutions.
\- Clarifying customer requirements and feasibility.
\- Handling technical and commercial clarifications within the LEMO Group and with partner companies.
\- Preparing and following up on quotations, and supporting the external sales team.
\- Maintaining product master data and creating parts lists in the ERP system.
\- Processing quality reports; documenting and coordinating cases with the manufacturer's plant.
\- Making occasional customer visits in Switzerland, and participating in trade fairs.
\- Supporting the back office with order processing.

**Requirements**:
Basic training in electrical engineering, electronics, or mechatronics with further commercial training, preferably at HF level.
\- Proficient in IT, particularly with ERP systems and MS Office.
\- Customer-oriented with strong communication skills.
\- Prior successful experience in a client-facing role, such as technical sales or technical customer support.
\- Very good knowledge of German and good oral command of English (minimum B2 level), with French being an advantage.
\- Ability to think networked, recognize priorities, and organize oneself accordingly.
\- Reliable, confident, friendly demeanor, team player, and willingness to help.

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