Assistant Client Advisor

vor 2 Monaten

Genf GE, Schweiz World Intellectual Property Organization Vollzeit

PCT Operations Teams 10 & 11, PCT Operations Services 1 & 2, PCT Operations Division, PCT Services Department, Patents and Technology Sector

Grade - P1

Contract Duration - 2 years (maximum cumulative length of 5 years) *

Duty Station : CH-Geneva

Publication Date : 15-Oct-2024 Application Deadline : 11-Nov-2024, 4:59:00 PM

This post is a limited-term fixed-term post.

**1.** **Organizational Context**

a. **Organizational Setting**

b. **Purpose Statement**

c. **Reporting Lines**

The incumbent works under the supervision of the Team Head of the respective PCT Operations Team.

d. **Work Relations**

The incumbent liaises as instructed frequently with external customers, PCT legal and IT specialists.

**2.** **Duties and Responsibilities**

The incumbent will perform the following principal duties:
**a.** **Identify repetitive defects for the same client in daily work, communicate with Principal Client Advisor or Client Advisors, and reach out to clients as instructed.

**c.** **Ensure high level of customer services to users and reply to queries in a timely manner. Liaise with PCT users and authorities and provide follow-up as required.

**d.** **Carry out publication preparation and review work; ensure publication and republication work assignments are in final format for international publication within established deadlines; and inform Team Coordinator of delays or other issues.

**e.** **Participate in team meetings and provide input towards improving internal work processes and workflows.

**f.** **On request, participate in customer support on PCT electronic services.

**g.** **On request, participate in testing PCT electronic systems and tools.

**h.** **Keep abreast of and work in line with established work processes.

**i.** **Perform other related tasks as required.

**3.** **Requirements**

**Education (Essential)**

First-level university degree.

**Experience (Essential)**

Relevant professional experience, preferably at least two years, working with patents, including in an IP office or comparable working environment.

**Experience (Desirable)**

Experience in customer service.

**Language (Essential)**

Excellent written and spoken knowledge of one language and a good knowledge of a second language, (one of which is English), among the following PCT publication languages: Arabic, Chinese, English, French, German, Japanese, Korean, Portuguese, Russian or Spanish, in accordance with business needs.

**Language (Desirable)**

Knowledge of other PCT publication languages.

**Job Related Competencies (Essential)**

Ability to communicate with people from the technical and business field.

Good understanding of the PCT and ability to explain or provide training on the rules, regulations and procedures governing the area of work.

Good IT skills for document processing, data management and data search.

Ability to work within the rules, regulations and procedures governing the area of work.

Client orientation, with ability to deliver high-quality client services.

Ability to work within pre-defined deadlines in an organized and logical manner while maintaining meticulous attention to detail.

Ability to work on own initiative and with a marked sense of teamwork and shared responsibility.

Ability to handle and protect confidential and sensitive data with integrity.

Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

**Job Related Competencies (Desirable)**

Knowledge of best practices and relevant tools used for customer service.

Ability to use different web browsers.

Ability to use authentication tools.

**4.** **Organizational Competencies**

1. Communicating effectively.

2. Showing team spirit.

3. Demonstrating integrity.

4. Valuing diversity.

5. Producing results.

6. Showing service orientation.

7. Seeing the big picture.

8. Seeking change and innovation.

9. Developing yourself and others.

**5.** **Inform**ation**

**Annual salary**:
**P1**

Annual salary

$39,401

Post adjustment

$38,101

Total Salary

$77,502

Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

**Additional Information**

This is not applicable to WIPO staff members on fixed-term, continuing or permanent appointments, who were recruited following a competition under Staff Regulation 4.10 (“Appointment Boards”).

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

__________________________________

Additional background checks may be required.

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