Servicenow Consultant

**VirtualResource (VR)** is a boutique consultancy supporting companies to optimise their HR systems and Workday. We strive to be the go-to company that partners with businesses to optimise their HR technology landscape.

**Our people are our most important asset**
- We recognise the need for a committed, skilled and loyal team and strive to create a working environment that is flexible, caring and considerate of all needs.
- We attract the best people and reward them appropriately.
- Staff development and upskilling are core to what we do.

**What is the role about?**

Key Responsibilities will include:
**ServiceNow Implementation and Management**:

- Lead the implementation and configuration of ServiceNow modules including ITSM, ITOM, ITBM, HRSD, SecOps, and others as required.

**Consultation and Requirements Gathering**:

- Collaborate with business stakeholders to gather and document requirements for ServiceNow projects.
- Provide expert advice on ServiceNow capabilities and best practices to maximize value and efficiency.

**Solution Design and Development**:

- Design and architect ServiceNow solutions that align with business goals and objectives.
- Develop and maintain technical documentation, including solution design documents, technical specifications, and user guides.

**Platform Optimization and Maintenance**:

- Monitor system performance and proactively identify areas for improvement.
- Perform regular platform upgrades, patches, and maintenance activities to ensure stability and security.

**Training and Support**:

- Provide training and mentorship to junior consultants and end-users.
- Offer ongoing support and troubleshooting assistance for ServiceNow-related issues.

**What skills are we looking for?**

Our roles are remotely based (even pre-Covid), meaning you will be working from your home office, connecting with your client and team daily.

As a VR consultant, you will have the flexibility to manage your own day, as long as you meet your set objectives and client demands. Often your team will be a mix of on-site and remote based members who will connect using IM, video calls and an online ticketing system. Good communication skills and time management is essential for this role.

**Must have Experience & Skills Required**
- Minimum of 5 years of experience working with ServiceNow platform in a consulting role.
- Proven track record of successful ServiceNow implementations and upgrades.
- Extensive knowledge of ServiceNow modules including ITSM, ITOM, ITBM, HRSD, SecOps, and others.
- Proficiency in ServiceNow development including scripting (JavaScript, Glide), UI policies, business rules, and workflow automation.
- Experience with integration tools and methodologies (REST/SOAP APIs, MID Server, etc.).
- Familiarity with ITIL processes and best practices.
- Certifications advantageous:

- ServiceNow Certified System Administrator (CSA) ideal.
- ServiceNow Certified Implementation Specialist (CIS) in one or more modules preferred.
- ITIL v3/v4 certification is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong project management and organizational skills.
- As this is a _**_remote role_**_, you can be _**_based anywhere in South Africa, Europe or the United Kingdom_**_, so long as you are authorised to work in the country you reside in without the need for visa sponsorship now or in the future._