Program Manager

vor 3 Wochen

Geneve, Schweiz Antaès Consulting Vollzeit

**Context**:
Antaes Consulting is a strategy and technology consulting firm that supports its clients in the fields of Information Systems Management, Industrial Engineering & Expertise, and Optimized Organizational Performance.

Our mission is to support our customers’ performance by providing them with optimized organizational solutions and appropriate technologies.

As a key player in the Swiss and international markets, Antaes has developed partnerships with the economic leaders of Switzerland, France, and Asia (Singapore and Hong-Kong). Today, we have more than 250 consultants who convey our values and passion for technology and consulting to our customers.

Antaes places people at the heart of the strategy, with a view to building loyalty and trust with our teams of consultants and our partners. Looking for a long-term collaboration, we place ethics, transparency, and excellence as core values of our politics.

We are looking for passionate and qualified senior consultants to join our team and contribute to the development of our company.

Being a consultant at Antaes Consulting:

- A dynamic team with a start-up spirit
- Constant support and career guidance
- Monthly activities to get new contacts
- Regular challenges to contribute to the development of the company
- Special dedicated events (Winter & Summer Events )

**Role**:
We are looking for a program manager to help our client (worldwide retail and e-commerce in luxury sector) refctoring his B2B strategic digital approach. Based on Salesforce with a worldwide, multi-cloud scope, they are looking into scaling up their internal capabilities.

As a Program Manager, you will lead and manage programs with the purpose of creating Customer Centric services. You will be in charge of supporting the team in products road maps definition, including dependencies management between systems, teams and other projects. You will ensure execution of roll out plans, by means of coordination, planning workload and costs estimating, as well as monitoring and program management.

You will work in a worldwide environment with highly distributed teams and at different management levels. You will coordinate project stakeholders and especially work closely with the Technology teams to ensure a proper tracking of all dependencies, risks, constraints, using the methodology and processes in place at Richemont.

You will liaise directly with Business teams and grant adherence with the B2B Products and overall implementation framework. The Program Manager position will act as a single point of contact for the Business for any topics related to the program.

**Your missions**:

- Define the program scope main streams, schedule, and release plans
- Monitor the progress of all Products within the program and ensure they are on track, otherwise lead the definition of an action plan with the Product Owners and the technology team leaders.
- Implement the governance and operational model of the program
- Support and contribute to the products delivery roadmap
- Establish and facilitate cross-product governance in line with PMO guardrails
- Report regularly the program progress to the Management, escalate issues when relevant and propose solutions to solve complex issues and escalations
- Manage the teams in your scope, assign responsibilities and motivate the team members
- Evaluate Products outputs and assess results (such as Retrospective, lesson learned,)
- Adjust, augment, and suggest improvement to existing processes within the Department
- Identify improvements of existing processes in order to gain efficiency, productivity and overall satisfaction
- Guarantee and ensure a proper and a high level of operational excellence, release management, continuous improvement and support to our customers.

**Profile**:

- Bachelor’s or Master’s degree in Information Technology or Computer Science or in a relevant field
- Relevant experience in agile product management
- Relevant experience (Business and technical) in retail / e-commerce sector
- You are a proud holder of an industry recognized certification for program management. E.g. PMI.
- com Certifications such as B2B Commerce Cloud, Community, Sales Cloud, Service Cloud, Marketing Cloud are a plus.
- You have international experience, with the ability to adapt to a diverse environment.
- You have strong communication skills (both written and oral) English, French preferred

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