Operations Expert

vor 3 Wochen

Zug, Schweiz yamo Vollzeit

The Role

We are yamo. A trailblazing tech-enabled food startup with an ambitious mission to revolutionise the dusty kids' food market.

yamostars work hard to create the healthiest and most delicious food for kids of all ages Our products can be ordered directly by consumers, but we also partner with some of the best-known
retailers, such as Coop, dm, Edeka, and Migros. Our team is the secret to our success. Today in our team, we count dozens of talented people from many different nationalities.
Inspiring each other and having a blast while reaching for the stars is what defines our culture.

Are you passionate about coordination, customer service, order management, and transport management? Do you have an entrepreneurial mindset?
Do you have a solid background in Customer Service, especially in a Start-Up? If this sounds like you, we’d love to get to know you

How you can contribute to yamo
- Effectively coordinate and manage end-to-end supply chain operations, ensuring seamless collaboration between internal departments and external partners
- Organisation of operational meetings with internal and external partners
- Handling requests for internal sample shipment to customers or our office
- Master data maintenance in ERP of Customer master data, conditions, assortments, invoice corrections, and price lists
- Collaborate with cross-functional teams, including but not limited to Procurement, Logistics, and Operations, to enhance overall supply chain performance
- Review and evaluate errors in our interface systems and coordinate the resolution of issues
- Monitoring and evaluation of all order issues in agreement with your Manager
- Streamline order fulfillment processes, ensuring timely and accurate delivery of products to customers
- Review customers' orders and inform the key account managers
- Corssfuncional work with the finance department to resolve invoice and pricing issues
- Written and telephone communication in German and English with internal departments and customers
- Management of the communication with the sales department and customers
- Track orders using functional systems (Prowitool, Dachsertool etc.) and make sure they arrive to the customer on time
- Organising Transportation and tracking them to arrive on time
- Establish and monitor key performance indicators (KPIs) to measure and improve supply chain efficiency

What sets you up for success
- You have at least three years of professional work experience in transport management and order management
- You are fluent in both German and English
- You have the ability to collaborate effectively with cross-functional teams
- You are a fast learner and highly organised
- You have know your way around SAP and ERP tools
- You are open and have a mentally flexible attitude
- You are self-reflective, willing to learn from mistakes
- You are driven and develop yourself on the job

What you'll love about us
- Continuous growth: Limitless opportunities for learning and development; you alone decide how far this goes for you
- Impactful change: The chance to play a decisive role in shaping yamo’s future & responsibility from day one
- Events and engagement: Did we mention our APYs? Our Awesome Perks for Yamostars; TGIF brunch, budget for hobbies and education, flexible workdays, Spotify or Netflix subscription, fun events, and more
- Office space: A beautiful office located minutes from the Zug train station and the lakefront
- \#Team: Amazing and super-motivated colleagues to learn from and work alongside

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