Client Services Associate
vor 21 Stunden
**Who We Are**
ThomasLloyd is a leading independent asset manager and impact investor with first-hand experience in managing complex infrastructure projects in high growth and emerging markets across the full project lifecycle. Headquartered in Zurich and with over 250 employees in 16 locations in North America, Europe and Asia, the company has raised over USD 1.6 billion of aggregate capital to date in sustainable infrastructure for a broad range of private and institutional investors around the world.
**Your Mission**
As a Client Services Associate you will provide client support and deliver exceptional experience to customers originated through the non-discretionary Financial Intermediaries channel across the full spectrum of the client lifecycle. You will operate across a number of EMEA markets with key focus on the French speaking market and ad hoc support for additional geographies. You will collaborate closely with internal specialists, who will support you to provide appropriate and timely responses across a range of products and solutions. You will have an unwavering commitment to providing great customer service and will continuously seek to develop and nurture an understanding of client needs and expectations. This role will be based at our headquarters in Zurich.
**Key Success Criteria**
- Existing experience in a client servicing role within the Financial/Professional Services sector.
- Passion for dealing with clients and continuously creating the best client experience.
- Proven ability to maintain and improve customer satisfaction.
- Native French speaker with fluency in English and German.
**Personal Attributes and Competencies**
- Customer Commitment
- Effective Communication
- Problem Solving Orientation
- Time Management
- Cross Group Collaboration
**Our Culture**
- We are pioneers in our field
- We are passionate about what we do
- We are driven by performance
- We are lifelong learners
- We take initiative and own the outcome
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
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