Head of Technical Services

Vor 4 Tagen

Eysins, Schweiz AliveDx Vollzeit

At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30-years in in-vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba-- our blood bank reagents portfolio-- and MosaiQ®-- one of the first multiplexing and multimodality automated testing platforms--are designed to make labs more efficient and clinical decision-making more effective. Our journey started as Alba Bioscience, and later, Quotient. Today, as AliveDx, we innovate for life.

**Head of technical services**

AliveDx is recruiting for a Head of Technical Services to join the Commercial team based in Eysins, Switzerland. The role is a full-time, permanent position.

**YOUR MISSION**

Your main responsibilities will include:

- Leadership of the Head Office Global Technical Services (GTS) team of Engineers and Application Specialists and Technical Support Specialists
- Develop, implement and maintain the GTS offering and cascade to the Regional Technical Services Teams in EU, US, LATAM, APAC, and MEA.
- Establish and maintain operational and service products that are consistent with the overall corporate service strategy.
- Serve as the primary liaison to R&D, QA, and Product Management on product serviceability issues and projects to improve reliability related to field activity.
- Perform routine travel to customers and with Field Service and Sales personnel to drive continuous improvements and create new growth opportunities.
- Manage key suppliers of instrument and spare parts services.

**YOUR COMPETENCIES**
- Experience of managing a global field service organization.
- Experience of being a Field Service Engineer or Field Application Specialist in the IVD or Medical Device industry.
- Ability to implement, maintain and improve robust service processes to ensure high customer satisfaction.
- Experience in influencing, developing and motivating people from diverse backgrounds; able to lead cross-functional global teams.

**WHAT WE OFFER**
- A highly dynamic and growing environment.
- An opportunity to live your passion for intrapreneurial mindset, where cultivating innovation and customer centricity are at the heart of everything we do.
- A flexible working environment where applicable as well as a range of core and additional benefits ranging from lunch allowance support, annual leave, mobility and access to marketplace discounts.

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