Team Lead Operations
Vor 2 Tagen
Wir suchen dich - werde Teil unseres Teams
- Du erweiterst und verbesserst unsere bestehenden Produkte wie die Digital Banking Suite und die Security Suite oder entwickelst neue, innovative Lösungen für unsere vielfältigen Kunden aus den Bereichen Banking, Retail oder Government. Dich erwartet eine kollegiale Atmosphäre und eine Arbeitsplatzkultur, bei der Können vor Hierarchie kommt.
- Für unseren Standort in Zürich suchen wir per sofort oder nach Vereinbarung eine Besetzung als Team Lead Operations & Servicemanagement.
- Was dich erwartet
- Verantwortung des Teams mit insgesamt 10 Mitarbeiter/innen und 4 Auszubildenden
- Koordination sämtlicher Tätigkeiten zur Sicherstellung des Service Desks und der internen IT Services
- Verantwortung für das Management der Rechenzentren, Hardware und Software
- Lead für die Weiterentwicklung und Automatisierung der Aufgaben des Teams
- Gestalten und weiterentwickeln des Workplace
- Auftragsüberwachung, Ticketbearbeitung und Eskalationsstelle für Kunden wie auch interne Abteilungen
- Koordination mit internen Schnittstellen und Abteilungen sowie Sicherstellung der Service-Qualität und Kundenzufriedenheit
- Planung und Begleitung von Audits
- Mitarbeit in internen Projekten sowohl in der Konzeption wie auch bei der Implementierung**Anforderungen**:
- Was du mitbringst
- Fundierte Informatikausbildung (HF, B.Sc., M.Sc.)
- Erfahrung in einer vergleichbaren Funktion
- Hohes Mass an Sozialkompetenz, Eigeninitiative, Engagement, Belastbarkeit und Durchsetzungsvermögen
- Breites technisches Fachwissen, insbesondere in den Infrastruktur-Themen
- Methodenkompetenz und strukturierte Arbeitsweise (z.B. ITIL, ISO 27001)
- Ergebnisorientierung, Eigeninitiative und analytische Fähigkeiten
- Freude am direkten Kundenkontakt
- Analytisches und interdisziplinäres Denkvermögen
**Sprachen**:
- Please consider, for this position you would need a very good understanding in German orally and written (at least a C1 Level).
**Die nächsten Schritte**:
- 1. Sie sind Schweizer oder Staatsbürger mit einer Arbeitsbewilligung für die Schweiz (EU 26 /EFTA).
- 2. Für EU 26 und EFTA Staatsbüger: Sie haben mit Ihrer Familie den Standort Schweiz als Arbeitsort abgesprochen.
- 3. Achtung: Bewerber müssen sich aussagekräftig auf das Unternehmen und auf die Stelle beziehen. Die eigenen Stärken sind in klarer Relation zum geforderten Profil zu stellen- 5. Nach Erhalt Ihrer kompletten Bewerbungsunterlagen, werde ich telefonisch mit Ihnen in Kontakt treten.
- 6. Ihr Nutzen: Ich arbeite diskret und schnell, bin gut vernetzt, und unternehme nichts ohne Ihre Einwilligung.
- 7. Bei Fragen rufen Sie mich einfach an +41 79 3004271.**Kontakt**:
- marco fuhrer - management consultants
- headhunters - gut vernetzt
- postfach 7441 - 6304 zug CH
- mobile +41 79 300 42 71skype marcofuhrer1
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