CRM Administrator

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of six ships (currently in the pipeline) are being built and designed in a different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travelers.

The CRM Administrator will, from an operation perspective, customize the Salesforce Platform, helping Explora Journey’s users get the most out of Salesforce by making the platform work for the business’s uniqueness. In parallel, from a project-based business-improvement perspective, the incumbent will help the businesses providing ad-hoc guidance, planned trainings, and support on new service requests. To meet the goal, the CRM Administrator will work with all the functions of the business (sales, marketing, support), as with other functions within IT (Reservation services, Digital channels, architecture and operations). At least 2 year experience in Salesforce with a trajectory covering administration Real passion about Salesforce and desire to help customers leverage Salesforce solutions Salesforce administrator and cloud specialist credentials (superbadges or certificates) Fluent in English, oral and written STRONG plus: additional Salesforce Certifications and Superbadges; experience in Salesforce Marketing cloud; experience in CTI implementations (ideally Amazon connect)Excellent communication skills Solution-oriented Teamwork Active Listening Critical Thinking Empathetic Set up users, security and access settings Build reports, dashboards, and other analytics Assist the business with data activities, perform massive data changes, and troubleshoot scenarios on data changes reserved to administrators Assist the business maintain a clean state of their data, performing cleansing exercises, and setting up data quality monitoring dashboards Drive adoption of the platforms by delivering added value from unused standard features Deliver planned training and ad-hoc guidance Assist on the delivery of new CRM projects and enhancements by assisting the business driving through the UAT ceremonies Assist the business with custom managed packages, ex. Contract management with digital signaturesVISA REQUIREMENTS (if any)

Right to work in SwitzerlandPart of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.