Sr. Client Manager

vor 3 Wochen

Baden, Schweiz opentext Vollzeit

**OPENTEXT - THE INFORMATION COMPANY**

As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use analytics and artificial intelligence to gain deeper insight into business processes to make the right business decisions.

**The Opportunity**:
The Open Text Professional Services team is comprised of more than 3000 consultants who act as trusted advisors, managing long-lasting relationships with more than 100,000 customers around the world. They are responsible for the delivery of business solutions from pre-sales to post-implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world.

OpenText (OT) Professional Services is an enabler to our customers seeking to realize Return on Investment (ROI) from their investment in OpenText Enterprise Information Management (EIM) products. As a Client Manager of Professional Services for Switzerland, you will be responsible for many aspects of Professional Services including selling services, supporting licenses, and cloud sales by providing necessary services information concerning the implementation of the solutions proposed and the overall customer relationship regarding all Professional Services offerings.

Such services include the implementation of solutions based on OT products including the development and support of limited Fastrack solutions as well as custom solutions. The Client Manager role works closely with the rest of the customer account team including Sales, technical pre-sales and OT Practice Leads for other value-add services that can be provided to the clients in relation to solution realization including learning services, managed services, and cloud services. The Client Manager will at times be responsible for working with OpenText Professional Services Partners for staffing projects where OpenText Consultants are not currently available.

The Client Manager is responsible for Professional Services sales, revenue generation, and establishing an acceptable opportunity sold margin within Switzerland while actively supporting peers in Austria and Italy for mutual success against the OpenText mission of bookings, revenue, margin, and reference-ability.

**You are great at**:
Generating revenue opportunities by developing solutions for clients and Service Offerings using creativity and the available tools.
Creating a pipeline of opportunities to generate bookings meeting quarterly budget expectations.
Negotiating project deliverables/schedules/costing for services from external suppliers or other groups within Open Text.
Working with the sales team to generate revenue within existing accounts by proposing the full range of solution realization, enhancement, and operational services including updates, upgrades, and customization to existing clients.
Ensuring timely delivery and management of resource forecasting, opportunity forecasting, proposal/SOW writing, and achieving required approvals, contract, and invoicing status using appropriate tools available.
Understanding revenue forecasting and be able to report accurately on Quarterly revenue and bookings.
Providing leadership in promoting, identifying, recommending, and implementing improvements to any processes.
Managing as required the Professional Services team in writing responses to RFP’s, identifying and tracking opportunities including the participation in Business
Development synergy meetings to ensure client account activities are communicated internally to other Open Text stakeholders
Formulating and managing strategies and project plans including:
Management of deliverables
Determination and tracking of project plans (including Work Breakdown Structures, timelines, resource plan training plans and any other related contractual milestones, plans, or milestones)
On-going risk, issue and change management; This is to be done for both time and material and fixed fee engagements.
Dealing with Customer Sr. Management and C-Level executives

**What it takes**:
University Degree or College Diploma and/or relevant IM/IT experience (5+ years) or equivalent.
At least 4 years of experience with IT systems.
Experience in managing teams and direct reports; ensuring objectives are met on time and within budget.
Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.
Experience selling Professional Services
Ability to use standard methodologies to quickly evaluate and size an opportunity. Being able to quickly assemble business requirements to OT modules and provide an estimate for budgetary purposes.
Previous experience in planning and

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