Service Desk Agent

vor 2 Wochen

Lugano, Schweiz Forfirm Vollzeit

**FORFIRM** is providing solutions to real business challenges for our clients through innovation and deep industry understanding. We pride ourselves on being a knowledge-based company, with no barriers or pre-built solutions - we listen to our clients and solve their unique problems.
- At
- **FORFIRM**, we are creating a culture where each person can define their own role parameters and speak their mind without any hesitation. We are a true meritocracy, where individual results define each person’s career path.
- We are looking for an experienced and motivated
- **Service Desk Agent** to join our lively international team and work on projects for Europe's leading brands
- First point of contact (SPoC) and offer our customers first-class 1st level support Client and mobile side
- Upon receipt of fault reports or service requests, they ensure their correct recording and prioritization in the ticket system and ensure the smooth transition from 2nd to 3rd level support (development)
- You carry out initial analyses of the incoming messages and ensure that they are documented in a comprehensible manner
- They recognize behavioral patterns from fault reports and are able to initiate and coordinate the corresponding procedure for their correction
- You ensure any escalations as part of the incident management process
- You support our customers on the phone with professional or technical questions about the practice software and the connected devices

**What we are looking for?**
- You have minimum 2 years of experience as service desk for large corporate
- You are an IT-savvy personality and have initial IT experience and knowledge of Windows and Linux operating systems
- You are an interested, reliable, and conscientious team player, with a high load limit
- Analytical thinking as well as independent and sustainable action are a matter of course for you
- You communicate fluently in Italian, German and English (spoken and written), French represents a plus.

**What We Offer?**
- Opportunity to work on international multi-disciplinary projects for leading brands from day one
- Highly meritocratic environment - points-based bonus and promotion system
- A focus on knowledge building with regular internal and external training opportunities
- Flexible working hours and smart-working environment
- Opportunities to travel and work abroad
- Supportive and dynamic team

**_
FORFIRM_**:

- is an equal opportunities employer that values diversity within the company. Qualified applicants will receive consideration for employment without discrimination about race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

  • Customer Service Agent

    Vor 4 Tagen

    Lugano, Schweiz LWP Ledermann, Wieting & Partners Vollzeit

    Per nostro cliente con sede nel Luganese ci ha incaricati di selezionare la seguente figura professionale: **CUSTOMER SERVICE AGENT** **Requisiti**: - Ottima conoscenza della lingua Tedesca è INDISPENSABILE - Esperienza maturata nel medesimo ruolo di almeno 5-7 anni - Ottima conoscenza delle altre lingue nazionali - Ottime capacità di problem solving -...

  • Sales Agent Part Time 40%

    Vor 3 Tagen

    Lugano, Schweiz Adecco Vollzeit

    On behalf of one of our clients, we are looking for the following profile: **Sales Agent part time 40% - strong French and German (MUST)**: **Tasks**: - Direct Sale of products and services and related additional solutions at fairs, shopping centers and railway stations in Switzerland - Clarifying and analyzing customer needs to propose the most appropriate...

  • Customer Service Agent

    vor 3 Wochen

    Lugano, Schweiz LWP Ledermann, Wieting & Partners Vollzeit

    **Il nostro cliente con sede nel Luganese ci ha incaricati di selezionare la seguente figura professionale**: **Customer Service ( Temporaneo - Fisso)** **Requisiti**: - Ottima conoscenza della lingua Tedesca è INDISPENSABILE - Esperienza maturata nel medesimo ruolo di almeno 5-7 anni - Ottima conoscenza delle altre lingue nazionali - Ottime capacità di...

  • Customer Service Agent

    Vor 6 Tagen

    Lugano, Schweiz LWP Ledermann, Wieting & Partners Vollzeit

    **Il nostro cliente con sede nel Luganese ci ha incaricati di selezionare la seguente figura professionale**: **Customer Service ( Temporaneo - Fisso)** **Requisiti**: - Ottima conoscenza della lingua Tedesca è INDISPENSABILE - Esperienza maturata nel medesimo ruolo di almeno 5-7 anni - Ottima conoscenza delle altre lingue nazionali - Ottime capacità di...

  • Customer Service Employee 50%

    Vor 6 Tagen

    Lugano, Schweiz Manpower Vollzeit

    Founded in 1948 in Milwaukee, Wisconsin, USA, Manpower is a leading international human resources company. Located in 75 countries worldwide, with over 3’000 branches, Manpower responds to the needs of its 400’000 customers. Specialists in the recruitment and selection of permanent and temporary personnel in various economic sectors, we have been...

  • Customer Sales Representative

    Gefunden in: beBee S CH - vor 4 Wochen

    Lugano, Schweiz AMAG Group AG Vollzeit

    Customer Sales Representative Lugano Tempo pieno Europcar AMAG Services SA opera nel campo del noleggio auto. Conosciuti per il nostro servizio professionale a livello internazionale verso la clientela, cerchiamo delle persone che rispecchino questa filosofia, sostenendoci attivamente con impegno per un servizio di alta qualità. Per la nostra sede di...

  • Customer Sales Representative

    Gefunden in: beBee jobs CH - vor 2 Wochen

    Lugano, Tessin, Schweiz AMAG Group AG Vollzeit

    Customer Sales RepresentativeLugano Tempo pienoEuropcar AMAG Services SA opera nel campo del noleggio auto. Conosciuti per il nostro servizio professionale a livello internazionale verso la clientela, cerchiamo delle persone che rispecchino questa filosofia, sostenendoci attivamente con impegno per un servizio di alta qualità. Per la nostra sede di Lugano,...

  • Customer Sales Representative

    Gefunden in: beBee S CH - vor 3 Wochen

    Lugano, Schweiz AMAG Group AG Vollzeit

    Customer Sales Representative Lugano Tempo pieno Europcar AMAG Services SA opera nel campo del noleggio auto. Conosciuti per il nostro servizio professionale a livello internazionale verso la clientela, cerchiamo delle persone che rispecchino questa filosofia, sostenendoci attivamente con impegno per un servizio di alta qualità. Per la nostra sede di...

  • Customer Service Employee

    vor 2 Wochen

    Lugano, Schweiz Manpower Vollzeit

    Founded in 1948 in Milwaukee, Wisconsin, USA, Manpower is a leading international human resources company. Located in 75 countries worldwide, with over 3’000 branches, Manpower responds to the needs of its 400’000 customers. Specialists in the recruitment and selection of permanent and temporary personnel in various economic sectors, we have been...

  • Collaboratore/-trice di Mensa

    Vor 2 Tagen

    Lugano, Schweiz Compass Group Vollzeit

    **Ihre Vorteile**: **Weiterentwicklung und Weiterbildung**: - Diverse Entwicklungs - und Karrieremöglichkeiten - auch international - Modernes Learning & Development Programm für die interne Aus - und Weiterbildung unserer Mitarbeitenden - Unterstützung bei externen Weiterbildungen **Familie und Worklife-Balance**: - Familientaugliche und geregelte...