Customer Support Technician

CUSTOMER SUPPORT TECHNICIAN (M/F/d)

For the reinforcement of our customer service department at the location Gossau SG we are looking for a motivated and team-oriented personality as technician customer service.

Main Tasks:

- Independent planning and execution of support, repair and installation services
- Independent troubleshooting using various means of communication (telephone, mail, ticket system or on site) Willingness to travel approx. 20-30%.
- Provide technical support according to service level agreements via ticket system
- Supporting project management and customers in the preparation, planning and implementation of projects
- Creating documentation and technical manuals

Your Qualification:

- A basic education in the electronic, electrotechnical or automotive field with motivation for further development in the field of information technology
- German and English knowledge in word and writing (level A2 to B1)
- Experience with assembly and installation work is an advantage
- Experience with IT (affinity for software and IP communication) advantageous
- Willingness to acquire new knowledge and to develop permanently
- Interest to support our customers in German and English in multichannel support (phone, mail,)

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

All positions posted are required to be in office unless otherwise posted.

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