Counter Manager

vor 16 Stunden

Zürich, Schweiz La Prairie Group Vollzeit

Entrepreneurial behaviour, team spirit and the joy of performance are key factors for sustainable success Become part of of this success story and support us as **Counter Manager (80%) in Globus Lausanne.**

As Counter Manager, you will take ownership of the counter’s performance, leading your team to provide exceptional customer experiences while achieving ambitious business goals.

**How you will create a beautiful impact**:
**Customer Experience**
- Represent the La Prairie brand, embodying its values, vision, and luxury identity.
- Deliver expert and professional advice to discerning local and international customers.
- Understand customer needs through active listening and provide tailored product recommendations.
- Demonstrate products using La Prairie's **Art of Service** and **Art of Beauty** rituals, including luxurious short treatments.
- Share the brand’s story, innovation, and values through compelling storytelling.
- Build and nurture loyal clientele through outstanding customer service and relationship management.

**Partnerships and Retailer relationships**
- Develop and nurture strong partnerships with retailer management teams
- Act as the primary liaison between the brand and the retailer
- Foster professional relationships with competitor brand representatives

**Business and Operations**
- Monitor and drive counter performance by analyzing and managing KPIs (sales, traffic, conversion rates, average basket size, etc.).
- Prepare and present business reports to the Retail Manager, providing actionable insights and recommendations.
- Manage inventory and operations effectively to ensure optimal product availability.
- Oversee the implementation of La Prairie’s **visual merchandising** guidelines to maintain the brand’s luxurious image.
- Ensure operational excellence at the counter, including adherence to store policies, cleanliness, and efficiency.

**Client Retention and CRM**
- Execute customer retention activities and manage the **CRM database**, ensuring accurate and up-to-date client information.
- Collaborate with the Retail Manager and marketing team to develop and execute impactful customer events and retention actions.
- Identify opportunities to grow the counter’s client base through networking and client outreach initiatives.

**What you need to have to be our next audacious and creative talent**:

- **Passion for luxury retail**: Demonstrated enthusiasm for delivering exceptional experiences in a premium environment.
- **Business acumen**: Strong understanding of retail KPIs, reporting, and data-driven decision-making.
- **Customer service expertise**: Several years of experience advising and building relationships with discerning customers in the luxury sector.
- **Sales focus**: A track record of achieving quantitative and qualitative sales targets.
- **CRM experience**: Knowledge of customer loyalty programs and CRM systems to drive client engagement and retention.
- **Professionalism and team spirit**: A polished, motivated, and collaborative personality with excellent interpersonal skills.
- **Technical skills**: Proficiency in MS Office and familiarity with retail technology solutions.
- **Language proficiency**: Fluent in **French** and **English**; additional languages are a plus.

**Why your journey with us will be unique**:

- We care about our employees’ well-being: we contribute to the cost of your health insurance
- Enjoy 25 working days holidays
- Exclusive access to our staff boutique at HQ to purchase our amazing products at a discounted price and with the help of a Beauty Advisor

**The world of La Prairie is just a few steps away**:
At La Prairie our interview process consists of face-to-face (online and in-person) discussions with hiring managers and members of the team. We will also ask you to join us for a visit at one of our Counters.

**To all recruitment agencies**:
La Prairie does not accept agency resumes. Please do not forward resumes to our jobs portal, We are not responsible for any fees related to unsolicited resumes.

At La Prairie we work on creating a diverse & inclusive culture by having a balanced population and an open, safe, trusting and accepting culture. We believe that diversity in our talents is the strength of our house and we are supporting professional equality for everyone. We welcome applicants with and from diverse background.

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