CI & Automation Manager / Transformation Manager

Vor 2 Tagen

Zürich, Schweiz Zurich Australian Insurance Ltd. Vollzeit

Place of work: Cracow

About the role:

In this role you will be a member of Shared Services Team, based in Krakow, focused on shaping and delivering Continuous Improvement within the services provided to our stakeholders globally. The position also gives the unique opportunity to cooperate with the business partners across all Zurich Capability Centers to share best practices and define long-term strategy.

Roles and Responsibilities:

  • Lead, design and/or facilitate cross-functional projects that promote organizational effectiveness, efficiency, and profitability.
  • Guide in the development, implementation, and institutionalization of best practices around execution and change management.
  • Guide the development of communication and implementation procedures for enterprise and Business Units initiatives.
  • Partner across Business Units to leverage enterprise processes and solutions to support integrated or Business Units specific solutions as appropriate.
  • Provide methodologies and tools to sponsors and team members to support initiatives and institutionalize a culture that embraces innovation.
  • Ensure appropriate change management practices are effectively utilized throughout the life cycle to improve execution and delivery of results.
  • Take a holistic approach to identifying business improvement opportunities, develop solutions, manage initiatives and identify the resources.
  • Ensure specific metrics and measures incorporated into solutions reflect the business strategy, track progress, capture the impact of changes and identify further opportunities for improvement.
  • Provide fit for purpose, cost efficient automation and robotics solutions to ensure expected efficiency increases are achieved for ZCC Krakow and Business Units in scope (UiPath).

Requirements:

  • At least 5+ years’ work experience in a large, complex, multinational organization
  • Strong interpersonal and presentation skills with the ability to build long lasting relationships with all levels within organization and other stakeholders
  • Broad understanding of continuous improvement best practices and trends on the market
  • Proven record of shaping and delivering large and complex Lean / Six Sigma programs/projects within BPO/SSC industry
  • Strong program, project management and change management skills and experience
  • MS Excel, PowerPoint, Word, Visio, Power tools (Power App, Query, BI) knowledge
  • Other technical skills like MS SharePoint, VBA, SAP scripting, SQL, UiPath, Microsoft Flow will be a bonus

We offer:

  • Real life opportunities to develop and grow with us and contribute to the world around us
  • Competitive salaries, language allowance and an employee benefits package that includes, among others, medical insurance, life insurance and sport-card
  • Annual bonus depending on company annual results and individual performance
  • Wide range of learning programs and personal development opportunities also including possibility to apply for up to 80% of educational trainings reimbursement
  • Referral awards
  • Onsite fitness trainings
  • Fresh fruits at the office
  • Possibility to work from home
  • Nice and friendly atmosphere

Who we are:

Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience. Reflecting its purpose to ‘create a brighter future together,’ Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil. The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

In March 2016 we established a Shared Service Centre in Kraków, in Poland to support our global strategy. It is from this location that we have created a global shared service platform, focusing on advanced business functions such as financial accounting and reporting, planning and performance management, ICFR testing, financial systems management as well as HR integrated talent management operations.

This role is related to the key area of Zurich’s activity in Kraków. We are committed to complete the recruitment process as soon as possible, however in some occasions it may take up to 6 months and the requirements for the position may be subject to some clarification or modification during the recruitment process.

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