HRss Country Manager

Vor 2 Tagen

Zurich, Schweiz Citi Vollzeit

**Job Purpose**

This supervisory role will have operating accountability for HR Shared Services (HRSS) for EMEA. Areas of responsibility includes defining and executing business, function, and employee engagement models and developing strategic partnerships with Regional and Global HRSS Services team. The focus is to provide an excellent employee experience as employees and business engage with HRSS activities, promote effective partnership with HR through collaboration on strategies and initiatives. The HRSS In-Country manager will also drive change through engagement in global/regional initiatives (platform conversions, implementations), identifying automation and efficiency opportunities in the process, and evolving how HRSS delivers support.

**Job Background**

HR Shared Services (HRSS) provides on-boarding, Employee Lifecycle including employee inquiries, off-boarding, Benefits Administration, Payroll, administrative support and HR systems support to Citi employees. In partnership with HR, HRSS strives to provide excellent customer service through its product offering to employees and managers whilst focusing on process re-engineering and initiatives to enhance the Shared Services model in Citi.

**Key Responsibilities**:

- Ensure effective delivery and execution of processes through collaborating with HR/HRSS to translate policies into operational processes, identifying key controls, capacity planning, driving improvement and measuring performance.
- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
- Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
- Responsible for the day to day operations and management of the HRSS team in Switzerland
- Provide recommendations for and monitor to completion of HR and HRSS process and policy improvements using operational metrics, survey results, and other key performance indicators.
- Support HRSS objectives through the effective use of HR systems such as Workday and Service Now.
- Discuss strategic topics, progress of initiatives and action plans, results and metrics with stakeholders including Senior Management.
- Steer global/ regional priorities and projects in partnership with the operational services and global processes.
- Provides expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit.
- Develop and maintain highly effective relationships with HR Partners to ensure full engagement and open lines of communication.
- Liaise and collaborate with Regional Stakeholder Services relationship managers and representatives, Regional Office, CSC and local HR partners to execute business initiatives.
- Manage process delivery escalations and partners with Regional Operational Services and Global Processes Leads to deliver resolutions including incident reporting. Ensure all stakeholders are kept regularly informed of progress to closure.
- Refine the HRSS operating model and seek process improvement by reducing effort and maximizing results
- Create appropriate back-up systems that ensures continuity of operations plans are in place
- Drive opportunities for operational efficiency and digitization of current processes.
- Identify, escalate, and follow up any compliance risk inherent in any situations.
- Support audits and coordinate within HRSS if needed

**Knowledge and Experience**
- Experience of working in a virtual team, with appreciation of cultural diversity across the globe / region
- Proven track record of excellent people management skills
- Working knowledge of HR systems (including Workday and ServiceNow)
- German and/or French language is a plus

**Skills**
- Exceptional communication and facilitation skills to handle conflict and negotiations
- Demonstrated success in identifying and resolving issues, with appropriate escalation
- Exceptional customer service skills
- Ability to challenge the status quo and implement process improvements to continually improve the customer and HR partner experience
- Ability to work in an environment where compliance with processes and procedures is of priority
- Proven change management and project management experience
- Demonstrates effective presentation skills. Strong oral and written communicating skills and articulation abilities. Articulates viewpoints precisely; adopts cognitive and behavioral skills to communicate to a specialist and non-specialist audience.
- MS Office Suite skills (Word, Advanced Excel, PowerPoint, Outlook)
- Demonstrated multi-tasking ability, effective time management, documentation, and organizational skills

**Qualifications**
- Degree or postgraduate degree qualification
- 5-7 years’ experience working in an HR operational / HR Shared Services environment

**Competencies**
- Ability to work in a

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