Head of Jobseeker Support Services

Vor 4 Tagen


Basel, Schweiz JobCloud AG Vollzeit

As an employer, we have always considered diversity as an important opportunity to discover new potentials and ideas. You can be yourself with us regardless of your gender identity, sexual orientation, religion, age or disability.
- You define, develop and test support services for Jobseekers which best meets their needs and fitting to our brand purpose.
- Aiming to continuously improve their jobsearch experience by adding value along their journey, creating brand preference and increased retention.
- You are able to roll up your sleeves and redesign journeys with an agile mindset; focusing
- on developing minimum viable experiences to cultivate leading customer experiences.? Being agile and cultivating the ability to try and fail fast are critical.
You develop insights and recommendations into ways the business should improve its customer experience capabilities in order to drive value.
- You design, map and introduce your ideal supporting business ecosystem - systems, processes, channels and data.
- You have a Bachelor's degree in Marketing or similar and a broad experience (5+ years) in Marketing, Customer Support / Experience or similar with in-depth understanding of customer behavior and satisfying customer needs
- You already managed a high performing team
- You have experience with developing support focused services for consumers and proving its value to the company
- You are a demonstrated self-starter who can adapt quickly between duties and tasks and experience in, or willingness to work in a fast-paced environment
- You have a strong understanding of AI and how that can support the digitalization of support services. Call center experience is a plus
- You speak English on an excellent level, basic knowledge of German and/or French is beneficial
- Home office possibilities
- Flexible working hours
- Attractive working conditions & benefits
- Motivated, dedicated and fun teams
- The freedom to implement your own ideas
- A
- unique corporate culture
- A helpful and open environment
- The most modern offices in the city of Zurich


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