User Experience Researcher, Shopping

vor 1 Tag

Zurich, Schweiz Google Vollzeit

Minimum qualifications:

- Bachelor's degree in Human-Computer Interaction, Anthropology, Psychology, Computer Science, Behavioral Economics, or equivalent practical experience.
- Experience utilizing a range of qualitative methods and integrating user research into product designs and design practices.
- Experience working with other designers, product managers, and engineers.

Preferred qualifications:

- Master's or PhD degree in Human Factors, Psychology, Human Computer Interaction, Cognitive Science, Computer Science, Information Science, related field, or equivalent practical experience.
- Knowledge of a wide range of UX and market research methods and techniques, such as lab-based usability studies, field research, usability inspections, creation of user profiles or personas, participatory design, survey research, experiment design, and statistical analysis.
- Knowledge of quantitative research and the principles of experiment design.

**About the job**:
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

User Experience (UX) is made up of multi-disciplinary teams of Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers who care deeply about the people who use our products. We play an integral part in gathering insights about product user needs, attitudes, emotions, and behaviors to inspire and inform design. We collaborate closely with each other, engineering, and product management to create industry-leading products that deliver value for our users and Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll play a critical role in creating useful, usable, and delightful products. Working with stakeholders across functions and levels, you'll have impact at all stages of product development. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

This role is for a qualitative UX research lead to grow our understanding of users in a complex enterprise space and to establish a holistic understanding between consumer and merchant product needs. The role is at the interface between the UX design teams, Product management, Engineering, and our quantitative UX researcher.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”

**Responsibilities**:

- Prioritize research opportunities by partnering closely with designers, product managers, engineers, and researchers.
- Understand and incorporate complex technical and business requirements into research.
- Collect and analyze user behavior through qualitative and quantitative methods such as lab studies, contextual interviews, surveys, and field studies.
- Develop artifacts of research such as reports, journey maps, personas, workshops, etc.
- Advocate research findings to diverse audiences through partnering with and presenting findings to stakeholders.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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