L2 Support Technician
vor 4 Stunden
Work location:
- Switzerland, Geneva, Genève
- Sector:
- Other
- Role:
- Technology / IT
- Date of last update:
- 10/01/2025
**JOB DESCRIPTION**:
- Looking for a Level 2 support technician mission? Read on...
Meanquest is an IT company on a human scale with several areas of expertise: infrastructure, support, cloud solutions and recruitment. First, our job is to give meaning to our clients' IT and our teams' day-to-day work. We have 3 sites (Ecublens, Meyrin and Givisiez) and we are always recruiting people who want to take on responsibility and work in a young, dynamic environment
For one of our client based in **Geneva**and as part of a paternity leave remplacement, we are looking for a
**Level 2 Support Technician (M/W)**
Under the responsibility of the Safety, Quality and Security Manager, you will part of the Department as an experienced quality engineer. You are extremely rigorous and have a proven experience in the fields of quality processes, quality assurance for critical software, and security. You are looking for a challenge in a complex technical environment. You are also very adaptable with a mindset oriented on safety and service-oriented, as key contributor to the management system (quality, security and safety ) of the company you will work with a highly qualified team. A high amount of autonomy and personal commitment is necessary.
**Missions**:
As a Level 2 Support technician, your main responsibilities will be:
- Providing level 2 support to users : diagnosing issues, resolving incidents and tracking requests
- Conducting regular checks and ensuring incident tickets are updated in the management tool
- Contributing to the continuous improvement of the service by sharing your experiences and solutions with the team
**Profile**:
- Significant experience in Level 2 technical support
- Proficiency in Windows environments (O365,...)
- Bilingual French/English
- Autonomous
- Helpful, kind and communicative. Your ability to communicate clearly and effectively witch users will be a key asset.
- You are committed to resolving user issues while providing quality support with a positive mindset.
**Why** ?**
- A mission within a supportive team
- A pleasant work environment
**This position is open to both men and women.**#LI-AB1
**VIEW DETAILS**:
- Type of contract:
- Temporary job
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