Internal Communications Manager

vor 2 Wochen

Zug, Schweiz SHL Medical AG Vollzeit

SHL Medical is the world-leading solution provider in the design, development, and manufacturing of advanced drug delivery systems with more than 5000 employees worldwide. Our customers include top pharmaceutical and biotech companies from around the globe that require innovative devices such as auto-injectors or pen injectors to effectively deliver their drugs. Headquartered in Switzerland since late 2018, with sites in Sweden, Taiwan, and the United States.

**Job Overview**

As a Manager in Internal Communication, you are responsible for developing and implementing effective internal communication strategies within SHL. You will ensure that top-down internal communication flows smoothly and efficiently among employees of all functions, levels, and locations, and will enable and empower employees for bottom-up internal communication. You will create and manage international announcements that are both clear and engaging. You will act as a sparring partner for the senior management and play a decisive role in management, change, and crisis communication. You will transform the Internal Communication team into a proactive function that drives the business.

**Main Responsibilities**
- **Roadmap Design and Implementation**: Own the internal communications roadmap. Ensure it is continuously up-to-date and in line with business objectives and management expectations. Secure its implementation, monitor performance, and drive adjustments where needed.
- **Executive Management Communication**: Develop communications for SHL’s senior management, including writing announcements, designing speeches, and preparing presentation material. Coordinate internal communications events such as town hall meetings by deciding on speakers, defining the topics, selecting the venue, etc.
- **Change Communication**: Create communication plans for change initiatives and collaborate with change initiative teams to define how to convey a message in the most effective way. Support and challenge change initiative teams in refining their communication content.
- **Crisis Communication**: Further develop our crisis communication manual and drives in regular crisis simulation events. Collaborate with PR and external communication team to align internal and external crisis approach.
- **Channel Management**: Manage internal communication channels (e.g., intranet) by ensuring that information is current and valuable for SHL employees and producing content to publish (e.g., interviews, stories). Collaborate with channel management team to secure regular technical updates of internal communication channels.
- **Internal Communication Plan**: Develop campaign overview / communication plan to align individual internal communications. Create regular reports for the Global Head of Communication & Marketing Operations as well as the Global Head of Marketing.
- **Standardization**: Build a library of internal communication templates and materials for different announcement types. Harmonize internal communication approaches across geographical sites (Switzerland, Sweden, US, Taiwan).
- **Cross-Functional Collaboration**: Collaborate closely with cross-functional teams from our commercial organization, technical organization, operations organization, and executive leadership to align communication and marketing initiatives with business objectives. Work with other commercial teams to understand SHL tonality, brand, guidelines, etc., and translate it into internal communications.
- **Team Leadership**: Build, manage, and lead a high-performing, international team. Provide guidance and mentorship and foster a culture of collaboration and continuous improvement. Drive the Internal Communications team to transform from a support function into a proactive force that drives the business.
- **Functional Development**: Continuously develop SHL’s approach to internal communications by leveraging state-of-the-art methods, tools, and technologies. Optimize and improve tools and systems to improve effectiveness and efficiency.

**Skills and Qualification**
- **Education**: Master’s degree in marketing, communications, or a related field.
- **Experience**:10+ years of working experience in internal communication and employee engagement activities.
- **Writing and editing**:Strong writing and editing skills for creating content from scratch as well as refining content developed by employees. Ability to communicate in a clear and engaging way (both written and spoken).
- **Stakeholder management**:Ability to act as a sparring partner for senior management across functions and manage stakeholder groups from a diverse cultural background.
- **Industry expertise**:Experience in a complex / technical B2B context and / or medical / pharmaceutical industry is considered an advantage.
- **Team management**: Ability to manage and shape this newly established internal communication team and provide mentorship and guidance for more junior team members.
- **Driven minds

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