2nd Level Support External Fr/ti

Vor 2 Tagen


Gland, Schweiz Nets Vollzeit

Description de l'entreprise

Nets powers payment solutions for an easier tomorrow for banks, businesses and consumers across Europe. We are a part of Nexi Group - a leading European PayTech.

Handling billions of transactions annually, Nets, is among the top payment processors in Europe. We keep a tight focus on making it even easier and more intuitive for our customers to handle digital payments and related services. This has made us a trusted partner to more than 700,000 merchant outlets, including 140,000 online merchant outlets, more than 260,000 enterprises and over 250 banks across Europe.

**Changing the future of payments takes strong personalities**
At Nets, you’ll develop in a fast-growing tech company in a high-paced, high-impact market. Working to shape the future of payments, it’s not just skills and ambition that gets the job done, it’s the full package that makes the difference. Together, we impact the lives of everyone around us by powering an easier tomorrow for every citizen, bank, business and colleague.

**Does frontend design/-development power your day at work?**
You’ll be part of a multicultural team of 6 people working to take Nets Merchant Services Digital Marketing and lead generation infrastructure to the next level. The Digital development team is responsible for the maintenance and development of the Nets Merchant Services Marketing websites, as well as ensuring a secure and future-proof solution.

Description du poste

En qualité de "2nd Level support External FR/TI", vous serez placé sous la responsabilité
du "Head of TER Customer service ". Dans ce rôle, vous serez chargé de la gestion et du suivi des installations, les installations et réparations sur site.

Atteindre les objectifs de l’entreprise et du département Opération, d’une manière durable et responsable en plaçant **le client au centre du département**.

Toutes les actions entreprises doivent toujours être axé sur un ensemble d'attitudes et de comportements du collaborateur reflétant une réelle préoccupation d'assurer la satisfaction des clients de façon durable.

**TÂCHES PRINCIPALES**:

- Coordination et planification des installations clients (sur site et par poste)
- Coordination et planification des réparations sur site
- Contrôle mensuelle facturation
- Contact VIP
- Gestion administrative du team
- Mandats ponctuels en relation avec l'activité générale du département

**Qualifications**:
**Compétences professionnelles**

Formation:

- CFC employé de bureau

Expérience:

- 1 à 3 ans dans un poste similaire
- Langue maternelle Française
- Maîtrise de outils informatiques usuels (MS Office)

**Compétences personnelles**
- Personnalité sociable, flexible et résistante au stress
- Une orientation client, faire preuve d’empathie
- Précision dans l’exécution des tâches

Informations supplémentaires



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