Customer Success Manager

vor 6 Monaten

Lindau, Schweiz Planted Foods AG Vollzeit

**Wir sind Planted. **Nach Jahren der Forschung wurde Planted im Juli 2019 als Spin-off der ETH Zürich gegründet. Unser Ziel ist es, die Welt besser zu machen. Mit einem revolutionären Plan: Fleisch aus Pflanzen.

Planted ist mehr als ein köstliches Produkt - es ist auch eine Einstellung. Wir wollen die Art und Weise, wie Fleisch wahrgenommen und konsumiert wird, radikal verändern und einen Wechsel vom Verzehr tierischer zu dem pflanzlicher Proteine anregen.

Wir bewirken Veränderung. Nicht nur, weil wir können. Weil wir müssen. Willst du ein Teil davon sein?

**Deine Mission**:

- Du bist die erste Ansprechperson und somit Personifizierung von Planted für Externe / Konsument:innen / Partner:innen und bearbeitest Anfragen aller Art zu unserer Firma, Produkten, Bestellungen, etc.
- Du betreust nationale/internationale Anfragen über diverse Kanäle bspw. E-Mail-Adressen aller Länder, Plattformen wie Google Reviews, Haupttelefonnummer.
- Reklamationen und Beschwerden nimmst du professionell und sympathisch entgegen und sorgst dafür, dass intern entsprechende Massnahmen getroffen werden.
- Du betreibst Qualitätssicherung durch das zuverlässige Rapportieren von Qualitätsfällen an unser Quality Team und stehst mit Ihnen im engen Austausch
- Du entwickelst unsere Konsumentendienst Strategie, das zukünftige Team und die nötigen technischen Voraussetzungen für alle Länder entsprechend weiter (bspw. einheitliche Templates, Makros, firmenweites FAQ)
- Du wertest die Statistiken regelmässig aus und machst monatliches Reporting
- Du pflegst unsere Kundendaten gewissenhaft in Zusammenarbeit mit dem Webshop
- und Brand-Manager in den jeweiligen Ländern
- Du nimmst eine globale Supportfunktion ein und arbeitest abteilungs
- und länderüberreifend bspw Quality Team, Brand & Marketing Team, Social Media Team

**Du**:

- Du arbeitest gerne selbstständig und magst das Gefühl als alleiniger Expert:in für den Konsumentendienst zu agieren
- Du bist ein Kommunikationstalent und hast eine ausgeprägte Kunden
- und Serviceorientierung. Du berätst individuell, detailorientiert, effizient und kompetent.
- Beschwerden bringen dich nicht aus der Ruhe, du geniesst die Herausforderung
- Du hast erste Erfahrungen im Konsumentendienst, idealerweise im Lebensmittelbereich
- Du hast sehr gute Deutsch
- und gute Englischkenntnisse, schriftlich wie mündlich
- Du hast einen sicheren Umgang mit den MS-Office-Anwendungen und idealerweise Erfahrungen mit Shopify und dem Customer Service Tool Gorgias.
- Du bist ein/eine starker Teamplayer:in, interne Recherchen stellst du gerne an und scheust dich nicht dir auch technisches Wissen anzueignen

Wir freuen uns auf Deine Bewerbung. Gerne kannst Du ein persönliches Video beifügen, um uns einen ersten Eindruck über Deine Person zu verschaffen. Solltest Du Dich dafür entscheiden, Dich ohne Video zu bewerben, stellt das jedoch keinen Nachteil für Dich dar.

Bitte beachte, dass wir nur Bewerbungen berücksichtigen können, die direkt über das Online Jobportal eingereicht werden.

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