Consultant (6 Months - Home Based)

Vor 5 Tagen

Schweiz UNICEF Vollzeit

**Job no**: 573086

**Contract type**: Consultant

**Duty Station**: Geneva

**Level**: Consultancy

**Location**: Switzerland

**Categories**: Communication, Partnerships, Fund Raising

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

**For every child, hope**

The PFP Digital Delivery Section under Individual Giving (IG) provides technical guidance, tools and strategic support services for UNICEF offices in their fundraising and marketing efforts, including individual donations, corporate engagement, data governance and innovation. In addition, it provides an infrastructure for global donors who are not served by a local UNICEF fundraising office. The IG team has recently adopted an AGILE methodology (known as WOW, or Ways of Working) to plan and prioritize workloads from and for markets to achieve maximum impact on long term fundraising performance and as such requires a consultant to manage the related systems to support the new approach (Salesforce, and JIRA).

**How can you make a difference?**
- Contribute to increasing UNICEF’s fundraising revenues and engagement, retention and long-term donor loyalty by ensuring that the systems which support the IG Ways of Working methodology are sufficiently supported, maintained and developed. Tasks include:

- Continued development, maintenance, and support of the IG CRM system (Salesforce/Salescloud based) by designing, configuring, testing, and implementing bug fixes and enhancements in an AGILE based environment.
- Develop, maintain, administer, and support of the IG JIRA based systems, ensuring that teams are able to complete stories, epics, sprints and OKRs aligned with IG’s strategic priorities. This will involve updating / configuring the system as and when necessary.
- Design, create, and implement reports / dashboards on systems following requirements from Individual Giving stakeholders.
- Support the integration between Salesforce and JIRA systems by working collaboratively with ICTD ensuring that requirements are met.
- Promote the use and adoption of IG WOW systems by supporting team inquiries and requests for support, conducting training sessions, webinars, and providing documentation.
- Administer systems, including managing user access and permissions, renewing/extending licenses and contributing to additional features or toolsets as required.
- Managing the WOW issues system to ensure that managers/contributors are logging, contributing, and closing issues arising from the wider IG team.
- Support wider efforts on adoption of Ways of Working within the IG team by contributing input for decisions needed on process, governance, cadence of meetings etc. and supporting effective communication.
- Become an effective curator of the systems by providing stewardship in their development, ensuring sustainability without relying on ongoing maintenance of custom code, and addressing team requests.
- Provide training and handover documentation for in-house staff at the end of the consultancy period.
- Escalate issues and process decisions to the IG management team in a timely manner.
- Act as an advocate for change by supporting the wider team and effectively communicating system changes that uphold the core principles of the Ways of Working change effort.

**Work Assignment Overview and Deliverables**

**Delivery 1 by 14 August 2024**:
Product Roadmap: A medium-term product roadmap (previewing 6 to 12 months) of new CRM/JIRA capabilities that will assist IG in achieving sustainable fundraising impact globally by prioritizing workloads for markets, collaborating effectively as a team, and sharing market knowledge within the team.

**Delivery 2 by 14 September 2024**:
Reports/Dashboards: Requirements gathering, design, and implementation with Individual Giving stakeholders for analytics on WoW effectiveness, value definition, value forecasting, and request prioritization.

**Delivery 3 by 14 November 2024**:
1. CRM + Jira integration design: Gather requirements and produce solution design for integrations between Salesforce and JIRA systems by working collaboratively with ICTD.

2. Business Issue Management/escalation: Manage the WOW issues system to ensure that managers/contributors are logging, contributing to, and closing issues arising from the wider IG team.

**Delivery 4 by 14 December 2024**:
Advocacy and Support: Promote the use and adoption of IG WOW systems by supporting team inquiries and requests for support, conducting regular training sessions, webinars, and documentation.

**Delivery 5 by 14 January 2025**:
1. System Administration: Manage user access, permissions, renewing/extending licenses, and consult on additional features or toolsets required.

2. E

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