Techno-Functional Consultant-Taifun Billing| Zurich, Switzerland

Vor 7 Tagen

Zurich, Schweiz Infosys Technologies Vollzeit
Job DescriptionRole: Techno-Functional Consultant-Taifun BillingTechnology/Skills: Telecom Billing Domain expertise, Taifun billing system, BMC-Remedy, JIRA and other Ticketing/Monitoring tools, PL/SQL, Shell Scripting, Java scriptingLocation: Zurich, SwitzerlandYour roleIn the role of Senior Consultant, the candidate should be able toInterface with key stakeholders and apply his/her technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. Play a critical role in creating the high level design artifacts. Deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty.

Be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Be able to co-ordinate with the teams to achieve the right outcome. Required ExperienceStrong working knowledge in Taifun Billing System and B2B billing in Telecom Domain. Billing Domain knowledge is must- Post-paid Billing, CDR flow , Rating Flow, bill generation, payments & Collections processing and journaling etc.Good Knowledge of Taifun configurationGood Knowledge of operational tasks in Taifun Billing Strong experience in software/systems design and development workService Management Experience in IT Telco Operations environmentKnowledge of other Billing Applications like Kenan, Prepaid systems will be added benefit.Hands on UNIX and familiarity with PL-SQL, Oracle Databases and Web Servers.ResponsibilitiesIncident & Service Request HandlingCoordination with Different teams and VendorsWorking for international customers in cross-cultural teams is substantial in infrastructure & application services.Resolve all queries and issues escalated by the Business within SLA timeframes to ensure minimum customer impact. Ensuring all revenue streams are running correctly and any missing and errored out data is reprocessed in a timely manner to minimize any negative effects on NPS scores. Operate with the Service Managers to ensure speedy resolution of incidents/problems and provide required detail for accuracy of reporting and post incident review.Should be able to put appropriate monitoring and alerting capabilities in place for proactive systems management.Performing problem management to permanently fix the issueSystems and proactive preventative maintenance such as system reboots Required SkillsAt least 8 years of IT experience, must have strong working experience in Telecom Billing Domain.Good knowledge of different application architecture, Remedy or Other Ticketing Tool, Monitoring tools Good knowledge in B2B billing, Data Model in Taifun and Functionality (Account Management, rating, discounting, bill generation, payments & Collections processing and journaling)PL/SQL, Oracle (scripting knowledge in Procedures, Packages, Collections). Shell scriptingPreferred Skills:Knowledge of other scripting languages like Perl, Python will be added benefit.PersonalBesides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:High analytical skillsA high degree of initiative and flexibilityHigh customer orientationHigh quality awarenessExcellent verbal and written communication skillsHigh proactivenessLean Agile mindset & Self LeadershipAbout InfosysInfosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employerCountrySwitzerlandState / Region / ProvinceZurichWork LocationZurich Interest GroupInfosys Limited SkillsetDomain|Telecom|Billing & Financial Systems CompanyITL Switzerland Role Designation2015ASRCON Senior Consultant Role: ConsultantAuto req ID: 127079BR

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