Account Manager, Partner Services
vor 3 Wochen
Account Manager, Partner Services
Account Manager, Partner ServicesApply locations Geneva time type Full time posted on Posted 9 Days Ago job requisition id R3423
Please Note: This role requires the ability to work on site 3 days per week per company policy.
The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to discuss and address global challenges to improve the state of the World.
As a membership organization, the Forum engages businesses in projects and initiatives – online and offline – to address industry, regional and systemic issues.
The Partner Services (account management) team, part of the Business Strategy and Services team, focuses on delivering outstanding quality of engagement to the 800+ Forum Partners, seamlessly across all industries and geographies.
We are currently searching for an Account Manager (Partner Services Lead), who will focus on building and reinforcing interactions with Partner Representatives from the Energy Industries (Electricity, Oil and Gas, Advanced Energy Solutions) at Forum Partner companies.
Responsibilities include:
- Maintaining ongoing Partner (account) engagement with the Forum by building and maintaining relationships with Partner Representatives.
- Ensuring retention by delivering on tailored engagement plans for Partners to address their priorities and deepen their engagement in relevant Forum activities.
- Onboarding new Partners into the Forum ecosystem by building strong working relationships with Partner Representatives and ensuring the appropriate information is diligently documented in Forum systems including Salesforce.
- Monitoring partner news and health to flag potential risks for engagement, course-correcting actual engagement in line with the engagement plan.
- Leading Partners’ event preparation for institutional events (including event invitation, registration process, participant agendas, speaking roles, and logistics).
- Contributing to identifying areas of process optimization and automation to ensure a flawless Partner engagement experience.
To be successful, an Account Manager (Partner Services Lead) should:
- Build relationships with Partner Representatives to develop and execute engagement plans based on their business priorities and relevant trends for their industry sectors.
- Understand and proactively manage Partner retention and engagement metrics and resulting actions.
- Ensure Salesforce is used to its full capacity and that Partner information is duly documented and available to all.
- Foster a ‘One-Forum’ approach, with the immediate Account Team and internal product teams, centers, regional business, and industry teams to Partners to guarantee optimal Partner engagement experience.
Preferred Requirements and Experience:
- Bachelor's degree or equivalent.
- 7+ years of professional work experience.
- Successful track record in account management and business relationship development, including proven ability to engage with Partner Representatives.
- Demonstrated ability to prioritize in managing complex portfolios.
- Excellent communication skills and command of English.
- Capacity to apply critical thinking, synthesize various viewpoints, consult broadly, and work collaboratively in a team.
- Digital mindset and capabilities.
- Occasional travel up to 15%.
Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change
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