ServiceNow Developer

We’re looking for motivated, engaged people to help make everyone’s journeys better.

• Provide administrative ServiceNow support, such as troubleshooting, implementing bug fixes and root cause analysis.
• Create a Service Now knowledge base answering all “how to” questions.
• Lead the design, test and implementation of technical solutions, such as client scripts, business rules, UI pages/actions/policies, scheduled jobs, import sets, transform maps, ACLs and notifications.
• Obtain and analyse/interpret business requirements to propose sustainable solutions in ServiceNow.
• Develop existing and custom applications within ServiceNow including integrations with other applications.
• Create and use update sets to move configuration changes between ServiceNow instances.
• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation.
• Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform.
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology.
• Proactively keep ServiceNow skills current.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Effectively engage and contribute to projects.
• Ability to suggest Service Now enhancements to ensure optimal use for business needs with continuous improvement.
• Support in the assignment, re-assignment of licenses and roles.
• Configure modules against FRS documents upon request.
• Keep all ServiceNow technical documentation relevant.

• Knowledge in ServiceNow administration.
• Ability to apply business concepts into a technical solution.
• Follow ServiceNow best practices.
• Display aptitude in learning new modules based on training materials.
• Awareness of IT Service Management processes such as Incident, Problem, and Change Management.
• Excellent communication skills both written and verbal.
• Adaptable to change and able to work independently and as part of a team.
• Manage and prioritize work effectively with minimal supervision.
• Strong problem-solving skills and attention to detail.
• Performance Analytics for reporting and dashboard creation.

• ServiceNow System Admin Certification.
• Awareness of the ServiceNow Enterprise product suite.
• Experience in IT Service Management.
• Technical-oriented degree, or equivalent work experience with technical product and application support.

• Fluency in English (B2 or higher).
• Team Leading skills.
• Good communication skills and teamwork ability.

If you want to be part of a team that helps make travel and culinary memories, join us