ServiceNow Developer

Vor 4 Tagen

Zürich, Schweiz gategroup Vollzeit

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Main Duties and Responsibilities:
  • Provide administrative ServiceNow support, such as troubleshooting, implementing bug fixes and root cause analysis.
  • Create a Service Now knowledge base answering all “how to” questions.
  • Lead the design, test and implementation of technical solutions, such as client scripts, business rules, UI pages/actions/policies, scheduled jobs, import sets, transform maps, ACLs and notifications.
  • Obtain and analyse/interpret business requirements to propose sustainable solutions in ServiceNow.
  • Develop existing and custom applications within ServiceNow including integrations with other applications.
  • Create and use update sets to move configuration changes between ServiceNow instances.
  • Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation.
  • Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform.
  • Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology.
  • Proactively keep ServiceNow skills current.
  • Develop, maintain, and execute reports to ensure system operation meets performance targets.
  • Effectively engage and contribute to projects.
  • Ability to suggest Service Now enhancements to ensure optimal use for business needs with continuous improvement.
  • Support in the assignment, re-assignment of licenses and roles.
  • Configure modules against FRS documents upon request.
  • Keep all ServiceNow technical documentation relevant.
Work Experience:
  • Knowledge in ServiceNow administration.
  • Ability to apply business concepts into a technical solution.
  • Follow ServiceNow best practices.
  • Display aptitude in learning new modules based on training materials.
  • Awareness of IT Service Management processes such as Incident, Problem, and Change Management.
  • Excellent communication skills both written and verbal.
  • Adaptable to change and able to work independently and as part of a team.
  • Manage and prioritize work effectively with minimal supervision.
  • Strong problem-solving skills and attention to detail.
  • Performance Analytics for reporting and dashboard creation.
Technical Skills (Certification, Licenses and Registration):
  • ServiceNow System Admin Certification.
  • Awareness of the ServiceNow Enterprise product suite.
  • Experience in IT Service Management.
  • Technical-oriented degree, or equivalent work experience with technical product and application support.
Communication and Other Skills:
  • Fluency in English (B2 or higher).
  • Team Leading skills.
  • Good communication skills and teamwork ability.

If you want to be part of a team that helps make travel and culinary memories, join us

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