Salesforce Product Owner for Service

vor 13 Stunden

Baden, Schweiz ABB Vollzeit

Salesforce Product Owner for Service Report(s) to: Head of Salesforce Practice Overview ABB auttaa teollisuuden eri toimialoja toimimaan korkealla suorituskyvyllä ja lisäämään samalla toimintansa tehokkuutta, tuottavuutta ja kestävyyttä niin, että ne menestyvät paremmin. Odotamme edistymistä – niin sinulta, tiimiltäsi kuin koko maailmaltakin. World‑wide market leader nousuu käyttämällä oikeita työkaluja. Kasvu vaatii sitkeyttä, eikä se aina ole helppoa, mutta ABB on sitoutunut tekemään töitä yhdessä. Run what runs the world. The Salesforce Product Owner for Service will drive ABB’s strategic Salesforce platform by owning the Service products and defining a clear global vision aligned with the ABB Way. This role ensures efficiency, consistency, and collaboration across business areas and divisions, creating a unified approach to product development through agile methodologies that foster innovation, reduce complexity, and minimize technical debt. Key Responsibilities Build strong collaboration with BPOs and key leaders to align priorities, manage demand, and ensure consistent solutions across divisions. Take end‑to‑end ownership of the Service product by establishing a global vision and strategy that aligns with organizational goals and focuses on business value generation. Champion the target process, ensure smooth execution and documentation, and involve cross‑functional teams when needed. Organize sprint planning, resolve priority conflicts, and motivate teams to deliver milestones on time. Advocate for Salesforce standard features and reusable solutions to reduce complexity and technical debt. Track KPIs, manage risks, and resolve prioritization conflicts to ensure successful product adoption and enhancements. Foster innovation (e.g., AI tools), manage budgets, and ensure compliance with governance and security standards. Work with the Comms, Change & Training Lead to ensure effective onboarding and adoption of new capabilities through a structured change management strategy. Qualifications Bachelor’s degree in information management, Computer Systems, or Business Engineering (master’s degree preferred). 12–15 years of relevant professional experience, including 4–6 years as a Product Owner, Product Manager, or similar role within Salesforce Service or related domains. Scrum Product Owner, Salesforce Administrator, Service Cloud Consultant, and Field Service Consultant experience. Ability to align product vision with organizational goals using critical thinking and data‑driven insights. Strong interpersonal skills to build relationships and drive alignment across cross‑functional teams. Proven track record in managing projects end‑to‑end with a focus on execution and delivery. Clear, persuasive communication skills in English (additional languages are a plus). What’s In It For You We give you the space to lead, the support to grow, and the chance to make a difference. Whether you’re solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress. Hae jo tänään tai vieraile osoitteessa www.abb.com lukeaksesi lisää meistä ja saadaksesi tietoa ratkaisujemme vaikutuksesta ympäri maailmaa. JR00016763 #J-18808-Ljbffr

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